Service Administration

5 days ago

Western Downs, Australia Black Truck & Ag Full time $70,000 - $120,000 per year

Black Truck & AG is a family-owned business with multiple branches across Queensland and New South Wales, we are committed to providing exceptional service and support to both our customers and team.

At Black Truck & AG Roma we proudly represent leading brands in light and heavy vehicles, including Mitsubishi, RAM, Isuzu UTE, Isuzu Truck, Landini, and Kubota, among others.

We are currently seeking a motivated individual to join our Service Department as a Service Administrator. Reporting to the Service Manager, you will play a crucial role in ensuring that the needs of our customers are met and satisfied. This role involves working closely with our frontline service team, workshop staff, parts department and our in-house customer care champion, to coordinate service appointments and provide outstanding customer service.

Responsibilities:

  • Provide exceptional customer service across all channels, including written, phone, and face-to-face interactions.
  • Create customer appointments and book all service, maintenance, and repair work efficiently.
  • Monitor vehicle progress throughout the day and provide regular updates to customers.
  • Work collaboratively with the service team, workshop staff, and parts department to meet customer needs effectively.
  • Quickly build rapport with customers and address any concerns or questions they may have.
  • Maintain excellent attention to detail and organization in all aspects of the role.
  • Internal service sublet invoicing
  • Filing and records maintenance
  • Training will be provided to support your professional development and success in the role.

Requirements:

  • Previous experience within the automotive industry (Agriculture, light, or heavy vehicles) is preferred but not mandatory.
  • Strong focus on providing exceptional customer service and meeting customer needs.
  • Excellent communication skills and the ability to quickly build rapport with customers.
  • Highly organised with excellent attention to detail.
  • Ability to work effectively in a team environment while also capable of completing tasks autonomously.
  • Training will be provided to support your success in the role.

Benefits:

  • Join a large family-owned business that values community.
  • Enjoy working with leading brands in agriculture, light and heavy vehicles.
  • Receive training and support to excel in your role and advance your career.
  • Be part of a local dealership committed to meeting the needs of customers by providing exceptional customer service.
  • Salary commensurate with the Experience – No experience is necessary

To apply for this exciting opportunity, email your cover letter and resume to  or click 'Apply Now'.

PLEASE NOTE THAT ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.

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