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Guest Experience Expert

2 weeks ago

Brisbane, Queensland, Australia Marriott Full time $40,000 - $60,000 per year
The RoleKey Responsibilities:
  • Host our Guests by welcoming all guests using a professional yet friendly manner
  • Check-in/Check-out guests, answer calls from both in-house and outside guests.
  • Assist with Concierge duties including; Valet parking cars, assisting with guest luggage and deliveries whilst taking a proactive approach to assist the rooms division wherever needed
  • Be fully conversant at all times with activities and facilities within the hotel, operating hours, costs, etc., as well as all aspects of Brisbane and its services, specifically tourist attractions, restaurants, theatre, shopping, etc.
  • Anticipate guest needs and handle guest inquiries in a helpful and attentive manner
  • Handle reservations enquiries and assist with accommodation bookings
  • Balance department dockets and cash, and ensure credit cards are all in balance before closing shift
  • Record, store, access, and/or analyze computerized financial information
About You:
  • Relevant experience in a similar role
  • Working rights in Australia
  • Enthusiastic to escalate your career
  • Self-motivated, driven and energized in a fast-paced environment
  • Armed with smart solutions and a can-do attitude
  • Competent with OPERA Software or similar
  • Flexibility with working weekends
  • An up-to-date RSA and drivers licence
  • The ability to work evening shifts 11pm - 7am over a rotating roster as per business needs
  • Previous Night Audit experience an advantage
Our Benefits:
  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
  • Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
  • Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend
  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

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