Confirmation Specialist

2 weeks ago

Brisbane, Queensland, Australia RESINC Solar Full time $60,000 - $80,000 per year
Confirmation Specialist – Customer Experience (Pre-Booked Appointments) | Brisbane | Solar

Full-time | Base salary + incentives | No cold calling

About RESINC Solar

RESINC is one of Australia's top-rated solar providers, known for outstanding pre- and post-installation support across the East Coast. Since 2016, thousands of customers have trusted us for personalised service and high-performing systems.

The role

Join our Confirmation Team and make sure customers arrive informed, prepared and on time. You'll conduct high-quality confirmation calls for pre-booked appointments, build value in the solar assessment, and ensure our specialists' calendars are filled with engaged customers.

What you'll do
  • Call customers 24+ hours before their scheduled appointment to confirm details.
  • Use the approved script confidently, handle objections, and set clear expectations for the visit.
  • Rebook on first contact when needed; keep diaries accurate and efficient (including travel time guidelines).
  • Manage the group inbox (emails/SMS replies) and ensure bills are attached in time for the assessment.
  • Partner with solar specialists to maximise productive days and deliver a seamless customer experience.
What success looks like
  • Hitting confirmation-rate targets and qualifying customer attendance for booked appointments.
  • Clean, timely documentation and follow-through across calls, inbox and calendar changes.
You'll be great at this if you have
  • Polished phone manner and confidence using structured call guides.
  • Strength in scheduling/diary management, rebooking and time-management under pressure.
  • Strong written skills for SMS/email follow-ups and inbox management.
  • CRM hygiene and attention to detail (documents/bills attached before appointments).
  • Experience in customer service, bookings, contact centre or field-service scheduling is beneficial.
Why join RESINC
  • Incentive scheme aligned to your contract.
  • Clear dashboards & reporting so you can see your performance and growth.
  • Weekly coaching and team sessions; learn from peers and celebrate wins.
  • Be part of a brand that prides itself on service excellence and technical standards.
Location & hours
  • Newstead, Brisbane: work with a supportive team and collaborate closely with our specialists.
  • Standard weekday roster; occasional flexibility around customer availability.
How to apply

Click Apply with your CV and be sure to include:

  • Your experience with calendar/diary tools and inbox management.
  • Your availability/notice period.

Apply NOW as we are moving fast

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