Procurement System Officer

About Your New Role
If you're passionate about supporting users through smart, data-driven solutions and enjoy driving operational excellence, this could be the perfect opportunity for you. As our new Procurement System Officer, you'll play a pivotal role in enhancing procurement efficiency by managing systems, analysing data, and ensuring robust QA practices that align with legislative and audit requirements.

We're Looking For People Who Have
We are seeking a Procurement System Officer to enhance procurement efficiency and effectiveness. This role involves data administration, system management, and operational support of procurement systems, including data analysis, reporting, and system enhancements to support best practice procurement strategies.

You will work within the Procurement Capability and Performance Team, providing expert advice on systems and processes while ensuring compliance.

Ideal candidates will have strong business improvement experience and a passion for analysing business processes across systems.

• Manage system access and support users across procurement platforms (e.g. ServiceNow, VendorPanel), including responding to queries and providing guidance on system use
• Reporting across systems including creation of Power Bi dashboards and Report Builder
• Administer procurement systems including Ready Contracts, VendorPanel and ServiceNow, covering user access, training, issue resolution, testing, and documentation
• Maintain system data integrity and ensure compliance with legislation and audit requirements
• Review and develop quality assurance procedures and processes
• Ensure content compliance with relevant legislation and audit requirements
• Support change management and continuous business improvement across procurement systems
• Engage with internal and external stakeholders to promote best practice and drive improvement

Be part of shaping the Gold Coast's future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

Benefits
We care about being the most flexible government organisation in Australia and we have a range of benefits to help you create the right balance:

• 9-day fortnight
• Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations
• Personal and professional development courses
• Access to 350+ fitness facilities through Fitness Passport
• 4 free confidential counselling sessions a year for you or an immediate family member
• 1 free nutritionist and financial advice session per year

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. We're committed to creating a diverse workplace and inclusive culture.

How to apply

For more information, view the position brief by clicking the paperclip icon in the top right corner of this screen.

Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) outlining how your skills, experience and personal attributes would allow you to achieve success in this role.

Documents needs to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

Contact Person

Melanie Mills

Contact Number

Closing Date

Sunday, 12 October 2025

Please note applications for all of our vacancies close at 10.30pm on the listed closing date.
The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.