Guest Service Officer

3 days ago

Adelaide SA, Australia Plaza Premium Lounge Full time $42,000 - $52,500 per year

JOB SCOPE

The role will manage but not limited to:

  • 15 rooms AEROTEL Sydney located on the landside of the Airport
  • Plaza Premium Lounge within the AEROTEL Sydney that offers Lounge Seating, Shower Facilities and Food & Beverage.

JOB RESPONSIBILITIES

  • Process all guest check-ins by confirming reservations, assigning room and issuing room key, process all check-outs including cashiering in a professional manner.
  • Ability to make hotel and lounge reservations for walk-in guest, over the phone and email.
  • Answer telephones using appropriate etiquette.
  • Answer, record and process all guest calls, wake-up calls, messages, requests, questions or concerns.
  • Assisting with guests' enquiries on hotel and lounge services and information.
  • Seek and respond to guest feedback in order to achieve positive outcomes and high levels of customer satisfaction.
  • Responds swiftly and effectively in any hotel and lounge emergency or safety situations including Occupational, Health and Safety guidelines.
  • Taking appropriate action to resolve guest complaints, monitor comments on external sites.
  • Manage cashier closure including processing of invoices and receipts at the end of the shift according to Finance requirements.
  • Adheres to Hotel and Lounge Service Quality Standards and Operating Manuals. Manage other task as assigned by senior management.
  • Excellent attention to details.

JOB REQUIREMENTS

  • 2 years in Front Office Receptionist role experience in a 4 or 5 Star chain hotel.
  • Mandatory Front Office background and has the capability to do check in and check out using the property management system.
  • F&B Experience would be an added advantage with experience in Food and Beverage outlet or Lounge.
  • Understands reservations, tier pricing and booking channels.
  • Excellent communication skills with ability to present clear and concise information to different stakeholders.
  • Strong interpersonal skills.
  • Fluent written and spoken English.
  • Problem solving ability on both operational and/or strategic areas.
  • Ability and flexibility to work various rostered shifts, including early mornings, late evenings, weekends and public holidays.
  • Have a valid Responsible Service of Alcohol (RSA) Certificate or willing to obtain one.

Job Type: Part-time

Pay: $24.95 – $26.70 per hour

Work Location: In person

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