Guest Service Officer

4 days ago

Adelaide, Australia Plaza Premium Lounge Full time

**JOB SCOPE**

The role will manage but not limited to:

- 15 rooms AEROTEL Sydney located on the landside of the Airport
- Plaza Premium Lounge within the AEROTEL Sydney that offers Lounge Seating, Shower Facilities and Food & Beverage.

**JOB RESPONSIBILITIES**
- Process all guest check-ins by confirming reservations, assigning room and issuing room key, process all check-outs including cashiering in a professional manner.
- Answer telephones using appropriate etiquette.
- Answer, record and process all guest calls, wake-up calls, messages, requests, questions or concerns.
- Assisting with guests’ enquiries on hotel and lounge services and information.
- Seek and respond to guest feedback in order to achieve positive outcomes and high levels of customer satisfaction.
- Responds swiftly and effectively in any hotel and lounge emergency or safety situations including Occupational, Health and Safety guidelines.
- Taking appropriate action to resolve guest complaints, monitor comments on external sites.
- Manage cashier closure including processing of invoices and receipts at the end of the shift according to Finance requirements.
- Adheres to Hotel and Lounge Service Quality Standards and Operating Manuals. Manage other task as assigned by senior management.
- Excellent attention to details.

**JOB REQUIREMENTS**
- 2 years in Front Office Receptionist role experience in a 4 or 5 Star chain hotel.
- Mandatory Front Office background and has the capability to do check in and check out using the property management system.
- F&B Experience would be an added advantage with experience in Food and Beverage outlet or Lounge.
- Understands reservations, tier pricing and booking channels.
- Excellent communication skills with ability to present clear and concise information to different stakeholders.
- Strong interpersonal skills.
- Fluent written and spoken English.
- Problem solving ability on both operational and/or strategic areas.
- Ability and flexibility to work various rostered shifts, including early mornings, late evenings, weekends and public holidays.
- Have a valid Responsible Service of Alcohol (RSA) Certificate or willing to obtain one.

**Job Type**: Part-time

Pay: $24.95 - $26.70 per hour

Work Location: In person

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