Guest Service Representative

1 week ago

Adelaide Region SA, Australia Stamford Hotels & Resorts Full time

**Job No**: SPA140423

**Location**: Adelaide

About Stamford Hotels and Resorts

Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia. The hotel portfolio consist of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally, and is involved in the development of high end luxury residential units in Australia.

At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.

We look for people who will go the extra mile to ensure our guest experiences are memorable.

**The successful applicants will be responsible for**:
Operating the hotel’s switchboard system, answering all incoming calls from both inhouse and external guests promptly and efficiently
Logging and following up on guests' requests with the appropriate departments.
Directing calls to guest rooms, departments, or key stakeholders of the business.
Placing outgoing calls when required.
Providing information about hotel services to guests.
Facilitating the guest payment process in accordance with policies and procedures
Creating bookings for guests outside of reservation opening hours
Assisting with guest queries in a professional manner
Maintaining knowledge of hotel facilities and promotions

**Stamford Plaza Adelaide are looking for people who have**:
A qualification or currently undertaking studies in Hospitality Management (desirable)
Experience as a guest services representative in a 5 star environment (highly desirable)
Experience with hotel booking systems -preferably Opera (desirable)
Exceptional attention to detail
A 'can-do' attitude
Excellent communication skills (both written & verbal)
Proactive focus and shares a passion for the hospitality industry
Well groomed and professional in appearance
The ability to work under pressure and meet deadlines
Ability to work independently and as part of a team
Displays problem solving skills
Commitment with flexibility to work mornings, evenings, weekends and public holidays

Culture and Benefits

**As a team member with us you can expect to receive**:
The opportunity to work with industry professionals in an exciting hotel environment;
Great opportunities for career development;
Staff meals provided on shift;
Dry cleaning allowance;
An attractive food and beverage discount program;
Discounted car parking.

How to Apply
If you believe you have the drive and skills to succeed in this role

Stamford Hotels & Resorts is an Equal Opportunity Employer.

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