Guest Service Representative

2 days ago

Adelaide Region SA, Australia Stamford Hotels & Resorts Full time

**Job No**: SPA140423

**Location**: Adelaide

About Stamford Hotels and Resorts

Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia. The hotel portfolio consist of nearly 1800 rooms and over 1000 employees. In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally, and is involved in the development of high end luxury residential units in Australia.

At Stamford Hotels and Resorts, we understand that our people are our greatest asset. We strive to retain, develop and reward passionate and success-orientated professionals at all levels. In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.

We look for people who will go the extra mile to ensure our guest experiences are memorable.

**The successful applicants will be responsible for**:
Operating the hotel’s switchboard system, answering all incoming calls from both inhouse and external guests promptly and efficiently
Logging and following up on guests' requests with the appropriate departments.
Directing calls to guest rooms, departments, or key stakeholders of the business.
Placing outgoing calls when required.
Providing information about hotel services to guests.
Facilitating the guest payment process in accordance with policies and procedures
Creating bookings for guests outside of reservation opening hours
Assisting with guest queries in a professional manner
Maintaining knowledge of hotel facilities and promotions

**Stamford Plaza Adelaide are looking for people who have**:
A qualification or currently undertaking studies in Hospitality Management (desirable)
Experience as a guest services representative in a 5 star environment (highly desirable)
Experience with hotel booking systems -preferably Opera (desirable)
Exceptional attention to detail
A 'can-do' attitude
Excellent communication skills (both written & verbal)
Proactive focus and shares a passion for the hospitality industry
Well groomed and professional in appearance
The ability to work under pressure and meet deadlines
Ability to work independently and as part of a team
Displays problem solving skills
Commitment with flexibility to work mornings, evenings, weekends and public holidays

Culture and Benefits

**As a team member with us you can expect to receive**:
The opportunity to work with industry professionals in an exciting hotel environment;
Great opportunities for career development;
Staff meals provided on shift;
Dry cleaning allowance;
An attractive food and beverage discount program;
Discounted car parking.

How to Apply
If you believe you have the drive and skills to succeed in this role

Stamford Hotels & Resorts is an Equal Opportunity Employer.

  • Guest Service Representative

    3 days ago

    Greater Adelaide SA, Australia Stamford Hotels & Resorts Full time

    **Job No**: STAM20241912 **Location**: Adelaide Guest Service Representative **Location**: Glenelg, South Australia Join the Front Office Team at Stamford Grand Adelaide About Stamford Hotels and Resorts Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels located in Australia. The hotel...

  • Guest Service Agent

    2 days ago

    Adelaide Region SA, Australia Mantra Hindmarsh Square Full time

    Offering premier apartment-style accommodation in Adelaide's bustling CBD, **Mantra Hindmarsh Square** is also home to one of the city’s favourite restaurants and bars, serving coffee in the morning sun, light lunches, cocktails and dinners. Plus across the road are more upmarket eating houses, iconic pubs and fashionable boutiques, making this hotel truly...

  • Guest Services Agent

    2 weeks ago

    Adelaide Region SA, Australia Virgin Australia Full time

    **Work type**: Part Time **Location**: Adelaide **Job type**: Customer Service **Applications close**: **Guest Services Agent**: Hello. We’re Virgin Australia, and we’re looking for Guest Services Agents to join our team in Adelaide Airport. We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is...

  • Guest Service Agent

    2 weeks ago

    Adelaide Region SA, Australia Oaks Hotels Full time

    Company Description Oaks Hotels, Resorts and Suites is one of Australasia’s largest apartment style accommodation providers, managing a portfolio of over 55 properties across five countries. **Job Description**: We are looking for an enthusiastic and professional Guest Service Agent to join the team at at Oaks Adelaide Embassy Suites, part-time and...

  • Guest Service Attendant

    2 weeks ago

    Adelaide Region SA, Australia SKYCITY Full time

    Eos - A Greek goddess of the dawn; Eos emerged each morning to bring light and luminescence to the world. An embodiment of hope and optimism, Eos by SkyCity captures a captivating moment of change. **About the role** Eos by SkyCity's Guest Service Attendants act as the first point of contact with guests and are responsible for performing a variety of...

  • Guest Service Agent

    3 days ago

    Adelaide Region SA, Australia IHG Full time

    **About us** and InterContinental Adelaide is an iconic luxury hotel located on the banks of the River Torrens, right beside Adelaide Railway Station. We operate 367 rooms, several F&B outlets and work together as a team to deliver True Hospitality to our guests. We have a great culture and are looking for a customer-centric person to join us as a full-time...

  • Guest Services Agent

    1 week ago

    Adelaide SA, Australia Marriott International Full time $45,000 - $65,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationAdelaide Marriott Hotel, 141 King William Street, Adelaide, South Australia, Australia, 5000SchedulePart TimeLocated Remotely?NPosition Type Non-ManagementAs Marriott International'sflagship brand, Marriott Hotels drives innovation in our industry. Be part of a...

  • Guest Service Agents

    2 days ago

    Adelaide Region SA, Australia IHG Full time

    **About us** At Hotel Indigo, we welcome all guests into our neighborhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so everyone one of them can create new stories of their own. Set in the food mecca that is** **Adelaide Markets,** **this is a hotel for locals and visitors alike. The first...

  • Guest Services Agent

    2 weeks ago

    Greater Adelaide SA, Australia Virgin Australia Full time

    **Work type**: Part Time**Location**: Adelaide**Job type**: Customer Service**Applications close**: **Guest Services Agent**: - Hello. We’re Virgin Australia, and we’re looking for Guest Services Agents to join our team in Adelaide Airport. We’re the airline that’s always done things a little different. We go the extra mile, in the air and on the...

  • Guest Services Agent

    1 week ago

    Greater Adelaide SA, Australia Virgin Australia Full time

    **Work type**: Part Time**Location**: Adelaide**Job type**: Customer Service**Applications close**: **Guest Services Agent**: Hello. We’re Virgin Australia. We’re back (in a big way) and we’re looking for Guest Services Agents to join our team in Adelaide Airport. We’re the airline that’s always done things a little different. Our way. The Virgin...