Guest Service Agent

SkyCity Adelaide is South Australia's largest employer of hospitality staff with over 1300 employees working across 200 different types of positions - the variety of careers across our business is huge We have EOS by SkyCity, our award-winning luxury hotel, restaurants and bars, a world-class casino and our corporate offices all located in the heart of one of the world's most liveable cities, situated in the Riverbank Precinct by the Karrawirra Parri.

As part of the SkyCity Entertainment Group employing over 4,000 people who welcome and delight millions of customers each year, our vision is to be the leader in gaming, entertainment, and hospitality in our communities. Our teams are made up of people who are our heart and soul and represent over 70 different cultures. We're extremely proud of our diversity and it is important to us that our people have opportunities to learn and grow within our communities.

We are looking for Guest Service Agents to join our EOS Front Office team in our luxury hotel EOS by SkyCity.

Eos - A Greek goddess of the dawn; Eos emerged each morning to bring light and luminescence to the world. An embodiment of hope and optimism, Eos by SkyCity captures a captivating moment of change.

**So, what does the role look like?**

Delivering on the brand promise of 'live extraordinary', our Guest Service Agents will deliver on the heightened expectations of 'a new level of luxury and indulgence' that we have promised our guests, ensuring that the five Eos brand pillars are reflected in everything we do - distinctive, unexpected, indulgent, personalised, and magnetic. You will interact in ways that create guest loyalty and positive word of mouth, not only throughout Australia, but Internationally as well.

As our Guest Service Agent, you will ensure that all guests receive exceptional service each day in all moments and experiences throughout their stay. You will facilitate all Front Office duties such as:

- Provide a warm welcome and fond farewell to guests upon arrival and throughout their stay.
- Perform all guest check-in and check-out tasks, and update room allocations.
- Manage and update online and phone reservations.
- Verify and settle guest-s accounts upon the completion of their stay.
- Liaise with other hotel departments such as housekeeping, concierge, spa, and the gaming team to accommodate guests' needs.
- Complete daily checklists and review daily reports/logs.
- Provide information about the hotel facilities, available rooms, rates, and amenities.
- Handle all guest enquiries, requests, and comments in a timely and professional manner.
- Upsell and reserve additional facilities and services, when appropriate.
- Excellent grooming and presentation.

**What you will look like?**

Possessing impeccable customer service skills and experience, you will utilise your high attention to detail and excellent communication skills to create an exquisite experience for our guests. You will enjoy working in a fast-paced environment and have experience delivering exceptional Front Office operations and heightened guest experiences in a luxury hotel environment. You will have a desire to work in a high performing team with the curation of exceptional customer experiences at the forefront of everything you do.

**Requirements**:

- A strong focus on customer service with Luxury Hotel background is advantageous
- Strong computer skills; fluent with Microsoft Office and experience with Opera is highly advantageous
- Excellent communication skills verbal and written; fluency in English is required
- Prior experience in Hotel Front Office operations or similar is preferred
- 24/7 rotating roster
- Problem resolution skills

**What's in it for you?**

Besides working with great people and getting firsthand experience of SkyCity's newest entertainment offerings, you will also be rewarded with a range of employee benefits including:

- Free employee meals available at our employee restaurant
- In-house dry-cleaning service, which is also available for personal use at a discounted rate
- Subsidised car parking and public transport tickets
- Discounts available across SkyCity Adelaide outlets
- Employee reward and recognition programmes
- Fantastic career and professional development opportunities as we grow

No recruitment agencies please.
- The career opportunities we have at SkyCity are so diverse, and so are we. We don't just accept differences, we celebrate and support them. We recruit based on capability and performance - regardless of gender, gender identity or expression, race, national origin, age, educational background, disability or religious beliefs. SkyCity takes its commitment to Host Responsibility seriously. Every member of our team, no matter their role, contributes towards SkyCity's culture of customer care._