Assistant Executive Housekeeper

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We're not just another hotel group — we're a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we're passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

Crystalbrook Kingsley is Newcastle's most striking luxury hotel — where mindful luxury meets contemporary design and local spirit. We are looking for an Assistant Executive Housekeeper to join our leadership team and help shape exceptional guest experiences every day.

Role Purpose:

You will support our Rooms Division Manager in leading a passionate team, ensuring every room and public space shines with style and precision. From training and motivating your team to maintaining the highest standards of presentation, cleanliness and guest satisfaction, you'll bring a proactive approach and eye for detail that keeps our operations running smoothly.

Responsibilities:

• Oversee daily housekeeping operations, ensuring all guest rooms, public areas and back-of-house spaces meet Crystalbrook Kingsley's high standards of presentation and cleanliness
• Lead, motivate and develop the housekeeping team through effective training, feedback and performance management
• Assist with rostering, inventory control and cost management to maintain efficient and sustainable operations
• Conduct regular room and area inspections, ensuring compliance with quality, hygiene, and safety standards
• Collaborate with Front Office, Maintenance and other departments to deliver seamless and elevated guest experiences
• Manage guest requests and feedback promptly and professionally, maintaining Crystalbrook Collection's reputation for thoughtful, intuitive service
• Champion sustainability initiatives and environmentally responsible cleaning practices
• Support recruitment, onboarding and ongoing development of housekeeping team members

Skills and experience:

• Previous experience in a Housekeeping leadership or supervisory role within a hotel or resort environment
• Strong organisational and people management skills, with a natural ability to lead by example
• A commitment to sustainability and an appreciation for local connection
• High standards, attention to detail, and the ability to thrive in a fast-paced, guest-focused environment

Why Us:

You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry-leading benefits that support your lifestyle, career and wellbeing including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental Leave and lifestyle benefits
• A commitment to a green future through enhanced sustainability practices
• Access to our internal mobility program and team reward schemes
• Online learning and training with tailored career development pathways 
• A culture of collaboration, elevating experiences and diversity
• Limitless career opportunities in a fast growing, dynamic environment 
• Regular service recognition and team engagement events 

We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references. 

Crystalbrook Collection is an award-winning hotel development and management company, proudly showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just seven years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD. Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra during 2026 and continued ambitions for further expansion both domestically and internationally.