Care Consultant

Transform lives, every single day

Do you want a career that means more? At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen.

We're a well-respected not-for-profit that's been serving society's most vulnerable for more than 160 years. Each year, we achieve life-changing outcomes for the 40,000+ people who rely on our person-centred support. And now, we're extending our reach and impact even further.

As a Care Consultant, you'll be key to our mission to enrich lives and strengthen communities. Be welcomed into a compassionate, respectful and purpose-driven community where we don't just talk about values – we live them.

Your opportunity

Part-Time – 4 days per week- 12 month Contract (Maternity Leave Cover) - Hybrid Role

As our Care Consultant, you will deliver an exceptional experience to prospective clients and their families by assessing needs, coordinating services, and supporting a smooth transition into care. You'll showcase Anglicare At Home's point of difference, enhance client outcomes, and work collaboratively with internal teams and external partners to provide personalised, high-quality care.

With empathy and professionalism, you will:

• Deliver outstanding customer service, ensuring referrals and enquiries are responded to promptly and professionally.

• Conduct comprehensive client assessments, prepare care plans and budgets, and recommend services tailored to individual needs.

• Coordinate with internal teams and external stakeholders to ensure services are delivered safely, on time, and in line with client expectations.

• Ensure accurate and timely documentation, maintaining records of client care and handover to Care Partners or Client Service Managers.

• Achieve key performance indicators related to client lead management, referral responsiveness, and care consultations.

• Promote Anglicare At Home's services and values in the community, building trusted relationships with prospective clients and stakeholders.

• Support a culture consistent with Anglicare's Christian vision, mission, and values, including opportunities for spiritual care and pastoral support.

• Contribute to continuous improvement by suggesting enhancements to processes, systems, and client experiences.

• Participate in workplace health and safety activities, ensuring a safe, clean, and compliant work environment.

What you'll bring

You are a professional who combines exceptional customer service, sales and aged care knowledge with a genuine commitment to enhancing the lives of older Australians. You communicate effectively, manage priorities efficiently, and work collaboratively with internal and external stakeholders.

You will also need:

• Diploma of Service Coordination / Community Services or equivalent relevant qualification.

• Experience delivering outstanding customer service and working in a sales or client-facing role.

• Experience in the aged care sector, including conducting comprehensive assessments in home settings.

• Demonstrated experience using technology and client management systems.

• Current driver's licence.

Ideally, you will also have:

• Strong relationship-building, negotiation, and problem-solving skills.

• A proactive approach to promoting services and maximising client outcomes.

• Alignment with Anglicare's values of Integrity, Justice, Compassion and Excellence.

Why Anglicare?

We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen.

At Anglicare, you'll get the security, stability and opportunities that come with a strong, well-established organisation that's ready for the future. You'll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and shape a rewarding career.

On top of that, here are just some of the tangible benefits you will enjoy in a career with us:

• Flexible work options to help you balance work and life.

• Salary packaging – pay less tax and increase your take-home pay (up to $15,900 tax-free + $2,650 for meals and entertainment).

• Ongoing professional development and leadership training.

• Exclusive discounts at over 400 retailers.

• Employee Assistance Program and Fitness Passport with discounted access to 800+ gyms for you and your family.

Are you ready for a career that means more?

To apply for this role, please click the 'Apply' button. All applicants will receive a response.

Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.

Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.