Senior Business Support Officer

Senior Business Support Officer

Join us as a Senior Business Support Officer (Clerk Grade 9/10)

We are excited to announce an opening for a Senior Business Support Officer within our Student Wellbeing Support directorate.

• Location: Specific locations listed in 'About the role'
• Required to work minimum three (3) days per week in an identified education office location.
• Clerk Grade 9/10 with base salary ranging from $129,464 to $142,665 per annum, plus employer's contribution to superannuation and annual leave loading
• Ongoing full-time opportunity

About the NSW Department of Education

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

We ensure young children get the best start in life by supporting and regulating the early childhood education and care sector. We unlock excellence and unleash the potential of two-thirds of school children in NSW. We're proudly public and the largest education system in Australia. We nurture opportunities for every learner to develop the skills needed for their chosen career path, helping shape the industries of tomorrow.

We respect and value Aboriginal and Torres Strait Islander peoples as First Peoples of Australia.

About the Student Wellbeing Support Directorate

Student Wellbeing Support provide direct support to schools to strengthen accessible and inclusive education practice to maximise wellbeing and learning for students in NSW public schools. The Student Wellbeing Support directorate includes four Student Wellbeing Support groups that service our schools across various principal networks. Student Wellbeing Support advances equitable outcomes through outcomes focused programs, systems, and processes.

Schools access our support through the one-call, Team Around a School model. The Team Around a School helps school teams to improve student learning and wellbeing practices and strengthens school and staff initiatives across the care continuum. We are a key enabler of the department's Plan for Public Education and are committed to ensuring we provide support to schools that is efficient, effective, and easy to access.

About the role

The Senior Business Support Officer is responsible for driving operational excellence and embedding continuous improvement across business functions. The role provides high-level strategic and operational support, including workforce, financial and performance management oversight to ensure the effective delivery of directorate programs and priorities.

Operating in a complex, high-volume environment, the role requires sound judgement, agility, and the ability to lead cross-functional initiatives. Strong stakeholder engagement, negotiation, and analytical capabilities are essential to influence decision-making and deliver integrated solutions that optimise business performance and support Student Wellbeing Support outcomes.

For further information including a full list of key accountabilities click here to view the role description.

As part of the application process, you will be asked to select your preference/s from the following education office location options:

Arncliffe, Campbelltown, Macquarie Park, Miranda Nirimba (Quakers Hill), Ringrose (Greystanes), Riverwood, St Peters

Key knowledge and experience:

• Knowledge of and commitment to implementing the Department's Aboriginal Education Policy and upholding the Department's Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.
• Sound data analysis skills and the ability to gather, interpret and present information to support informed decision-making and continuous improvement.
• High-level proficiency in Microsoft Office 365 and other enterprise systems, to streamline business operations, enhance reporting capability, and drive efficiencies across administrative functions.
• Proven experience leading business improvement initiatives, with a focus on enhancing organisational performance and processes, operational effectiveness, and continuous improvement of service delivery outcomes.
• Strong knowledge and experience of NSW public sector governance, financial management practices, recordkeeping, and compliance obligations.

Essential requirements:

• Tertiary qualifications in a relevant discipline and/or demonstrated equivalent knowledge, skills and experience.
• Hold a current and valid Working with Children Check (WWCC) for paid employment (or willing to acquire one)
• Demonstrated understanding of and commitment to the value of public education

Why Join Us?

• Be part of Australia's largest education system
• 35 hour working week
• Enjoy flexible working arrangements
• Flex leave entitlements, generous holidays and leave conditions
• Competitive, salary sacrificing, employer's contribution to superannuation and annual leave loading
• Fitness Passport
• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Please submit your application by clicking 'Apply Online' and attaching a resume (maximum 5 pages) and cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities for the role. Also address the pre-screening question below:

• Provide an example of a business improvement initiative you led in a complex, high-volume environment. Describe your role, the key challenges, how you engaged stakeholders, and the strategies you used to deliver improved performance, efficiency, or service delivery. (max 300 words)

Please refer to the Applicant's Guide to Applying to assist you with your application.

Please be advised that it is a requirement that all candidates submit their applications online. No paper based, email based, or late applications will be accepted.

Applications close: Sunday 2 November 2025 at 11:59pm (AEST)

For role enquiries, please contact Christine Lee via email on

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team ) or visit NSW Department of Education Diversity and Inclusion.

A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.