Client Liaison Officer

2 weeks ago

Brisbane, Queensland, Australia AGPAL and QIP Full time $90,000 - $120,000 per year
  • National Health Accreditation Group
  • Brisbane city fringe location
  • NFP salary packaging

Are you a dynamic and passionate, values-based person looking for the next step in your career within a national organisation responsible for improving the quality of health and human services across Australia?

Australian General Practice Accreditation Limited (AGPAL) has an exciting opportunity to manage its day to day client service delivery and accreditation processes. AGPAL is the leading provider of accreditation and related quality improvement services to general practices in Australia.AGPAL's subsidiary organisation Quality Innovation Performance, established as a result ofa merger between Australia's four major primary care accreditation bodies delivers comprehensive accreditation and support services across the health and human service continuum.

About the role

This role is based in Brisbane and reports to the National Manager AGPAL Accreditation. The primary role of the successful candidate will be to provide quality client services and assist in the administration of all processes of accreditation.

The Role

The Key Deliverables of role are:

  • Providing up to date and consistent Information to clients on relevant standards
  • Providing services and solutions to clients to their satisfaction
  • Effective communication and telephone support to clients
  • Effective and timely reporting of outputs and performance

About you

  • Minimum of 2 years' experience in client services delivery.
  • Understanding of or previous experience in the health sector is desireable.
  • Competency in the use of Microsoft Office products including outlook, word and excel.
  • High standard of verbal and written communication skills.
  • Excellent organisation and time management skills.
  • Ability to multi-task; adhere to deadlines and timeframes and have attention to detail.
  • The ability to work in a team environment or autonomously as required.
  • Ability to follow operational procedures.

What we will do for you:

We will provide a fun and supportive environment conducive to growth and career development.

You will also enjoy a number of additional benefits which include:

  • Salary sacrificing (increases the take home pay)
  • Bonus leave, and
  • Family-friendly and supportive culture
  • Hybrid working arrangements (up to 2 days/week from home)

If this sounds like you then please apply by clicking the 'apply' button by 1 September 2025.

For enquiries please send an email to

Note: Successful candidates may be required to obtain police check and working with children check.

AGPAL Group embraces a diverse workforce and welcomes applications from Aboriginal and Torres Strait Islander people.

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