Senior Consultant Loyalty

2 weeks ago

Canberra n Capital Territory, Australia NAB Full time $90,000 - $120,000 per year
  • Bring your Customer Obsession and Loyalty and Rewards experience to this exciting new opportunity
  • Drive simplification and velocity in delivery through your disciplined execution focus
  • You'll join a high-performing team, backing talented individuals

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As a
Senior Consultant Loyalty,
you will be part of the
Personal Everyday Banking
(PEB) team, that's doubling down on customer obsession.

Each day, you'll go above and beyond to:

  • Support the delivery of a market leading loyalty proposition to drive growth in customers, deposits & Bank of Choice
  • Deliver on the strategic roadmap and evolution of the Personal Everyday Banking loyalty offers and rewards program, NAB Goodies
  • Support the planning, testing, design and execution of the loyalty proposition to reward and recognise priority customer segments, including managing and engaging Personal Bank key stakeholders to align and deliver on success
  • Develop pricing, commercial modelling, customer value and differentiating features and rewards
  • Ensure the proposition meets clear outcomes aligned with customer need, commercial sustainability and technical feasibility
  • Lead engagement with partners and stakeholders across the enterprise to align on shared success

We're looking for the best and brightest to deliver the best for our customers. You'll need:

  • Demonstrated experience working in a similar Senior Consultant Loyalty Program coupled with experience in driving ideas & innovation, customer strategy and execution
  • Financial modelling experience coupled with proven analytical and evidence-based decision making skills
  • Demonstrated experience in Agile Ways of Working
  • Experience with effectively engaging and influencing a wide array of senior stakeholders, a high degree of business acumen, can stress test plans and strategies
  • A high degree of business acumen, can stress test plans and strategies, encourages cooperation across functions to enhance quality of decision making
  • Preferred experience in Financial Services or P&L management

A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

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