Customer Admissions Coordinator

• Be the reassuring voice families trust - join Infinite Care as a Customer Admissions Coordinator.
• Use your empathy and communication skills over the phone to guide families through the aged care journey.
• Make every call count - help older Australians find connection, dignity, and care with Infinite Care.

Infinite Aged Care is a progressive residential aged care provider with 17 established care homes across Queensland, New South Wales, South Australia & soon to be Victoria. Boasting over 30 years' experience in the sector With its operational head office located on the Gold Coast and over 2,000 employees nationally our company's core mission is to #MakeAgedCareGreat for all our residents, their families, our employees and the communities in which we operate by committing to delivering consistent high-quality care, inclusive cultures and best in class operations every day

At Infinite Care, we believe every older Australian deserves to live with dignity, connection, and purpose. We are currently seeking a passionate and highly organised Customer Admissions Coordinator to join our dedicated team and play a key role in shaping the first impressions of our homes and the care we provide.

This role is Full Time working from Monday to Friday from our office space in our Ashmore Care Home, where you will be working with a small and dynamic team. Ashmore aged care home | Gold Coast

About the Role

This is a pivotal role responsible for managing all residential care enquiries and supporting our admissions process. As the first point of contact for many families and healthcare professionals, you will represent Infinite Care with warmth, professionalism, and deep knowledge of our services.

You'll be central to driving occupancy across our homes, generating leads, maintaining accurate records, and ensuring a smooth and compliant admission process for all prospective residents.

Key Responsibilities:

• Manage initial residential enquiry calls and email enquiries via 1800 number and site referrals
• Maintain up-to-date knowledge of all Infinite Care homes, including care offerings, lifestyle programs, and current vacancies
• Guide families and referrers through the aged care admissions process, explaining fees, rules, and accommodation options
• Liaise with internal teams to coordinate tours, admissions, and required clinical documentation
• Input, track and manage all leads and activities through CRM systems and ensure timely follow-up
• Monitor external referral sources and proactively engage with potential clients and partners
• Prepare preadmission documentation and assist with agreement completion
• Support competitor analysis, database management and brand awareness initiatives

What We're Looking For:

• Excellent phone manner and ability to build rapport quickly
• Confident communicator with strong organisational and data entry skills
• Resident-centric mindset with a focus on empathy, patience, and problem-solving
• Experience with CRM systems and the ability to manage multiple priorities
• Strong knowledge of aged care fees, compliance, and industry regulations
• Marketing or referral-building experience highly regarded
• Able to work both independently and collaboratively as part of a committed team
• Experience in healthcare admissions, preferably in aged care
• Available across rotating shifts Mon to Fri: 8am-4pm, 8.30am-4.30pm, 9am-5pm on a weekly roster.

Hold a NDIS Workers Screening Clearance as this is essential to work in the Aged Care sector. (or willingness to obtain)

Infinite Care's Employee benefits:

• FREE mandatory & self-paced training modules throughout your employment.
• Earn extra income via Carefriends employee referral program (*unlimited referrals)
• Earn extra income via weekly shift bidding for extra shifts in your week.
• Ability to cross-skill into hospitality and resident engagement teams.
• Discounted Fitness Passport to access health and wellbeing sessions.
• Ability to span your career across our 17 homes nationally.
• Employee Assistance Program for family, financial and wellbeing support services.
• Discounted retail, fuel and technology items via Employee discounts provider – Flare.

If you're passionate about aged care and thrive in a fast-paced, people-first environment, we want to hear from you