Team Lead

2 weeks ago

Melbourne, Victoria, Australia Hays | Legal Full time $90,000 - $120,000 per year

Team Lead - Licencing | VPS5.1 | Fixed Term to June 2026 | Melbourne CBD / Hybrid

Your new company

An independent Victorian regulator is seeking a Team Lead to support the delivery of high-volume licensing and registration services. The organisation plays a critical role in overseeing professional standards, ensuring compliance with legislation, and maintaining public confidence in a regulated sector.

Your new role

Reporting to the Manager, Licensing, the Team Lead is responsible for the day-to-day supervision of licensing activities, allocation of workflow, and supporting a team to meet service standards. The role includes one direct report on an ongoing basis and temporary staff during peak licensing periods.

Key Responsibilities

  • Allocate and monitor incoming enquiries and licensing matters

  • Oversee rostering to ensure coverage across service channels

  • Monitor service KPIs and conduct quality assurance checks

  • Provide operational guidance and support to staff

  • Supervise and mentor an Administrative Officer and seasonal staff

  • Contribute to process improvements, reporting and data analysis

  • Provide advice to internal and external stakeholders on licensing matters

  • Assist management with operational projects as required

What you'll need to succeed

You are an organised and confident professional with experience in regulatory or licensing environments. You will be comfortable working in a dynamic, high-volume setting and enjoy guiding less experienced staff. Strong judgement, communication skills, and the ability to balance competing priorities will be essential.

Essential experience includes:

  • Licensing, registration or regulatory operations in a government or statutory setting

  • Supervising or coordinating staff in a service delivery environment

  • Strong written and verbal communication skills

  • Demonstrated ability to manage workflows and meet service standards

What you'll get in return

  • VPS Grade 5.1 (salary as per VPS Enterprise Agreement)

  • Fixed term to 25 June 2026

  • Hybrid work model: three days in the office, two days from home

  • Location: Melbourne CBD

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us Suras Khosla now on or email

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