Business Analyst, Shared Services

Forward with Cuscal

Ever tapped your phone to buy a morning coffee, or made a purchase from your favourite online store? Chances are, we've made it happen.

At Cuscal, we've been at the forefront of payments innovation for 59 years, enabling seamless, secure solutions that millions of Australians rely on every day. From launching Australia's first ATM to being the first certified Australian fast payments Payer and Initiator in 2022, we've always pushed boundaries — and we're not stopping now.

That's why we're looking for a Business Analyst in our Shared Services Domain to join our team and help shape the future of payments.

Join us. Forward with Cuscal.

We are looking for a Business Analyst to join our Product team in our Shared Services Domain.

Shared Services refers to the Domain within our Product Division that has business ownership and accountability for the common assets and functions used within the Product Division. Shared Services is the link between other product domain - we are the business owner of over 40 applications.

Our Core Banking squad within Shared Services enables the settlement, file exchange and reporting functions that underpin Cuscal's business, and our Disputes squad exists to make payment disputes a seamless, efficient and valuable process for our clients. Reporting to the Product Owner, the business analyst plays a crucial role in supporting the integration of business needs with technology solutions through analysing information, understanding the requirements of stakeholders and vendor partners to define effective solutions.

About the Role:

• Work with stakeholders to understand needs, manage conflicts, and validate technical requirements.

• Analyse business requirements and ensure that technical outputs comply with the requirements.

• Conduct an assessment to determine the impact of changes related to the initiative and define corrective actions to align the product with business requirements.

• Form and maintain effective relationships with third parties such as Vendors, Outsourced Partners, Business Partners and Clients

• Organise and synthesise stakeholder information, apply analysis techniques, and ensure artefacts meet quality standards.

• Capture, manage, and communicate requirements, ensuring traceability and alignment with business needs.

• Prepare and present business analysis artefacts according to Community of Practice (COP) standards.

• Collaborate on cost & time estimation for business analysis tasks and support Go-Live plans and activities.

• Maintain effective relationships with stakeholders, vendors, and clients to support project goals and business value

• Perform value stream mapping and user story mapping to illustrate end-to-end business processes and identify improvements.

• Decide on implementing TDD / BDD based on the type of the initiative to support end-to-end quality engineering outcomes through well-defined user stories and artefacts.

About You:

• At least 3 years' experience as a Business Analyst in the IT industry within the Banking or Financial Services industry, payments experience highly regarded.

• Tertiary qualification in Computer Science, Information Systems, Business studies or equivalent

• Proven ability to translate requirements into user stories and acceptance criteria with supporting artefacts such as technical specifications, sequence diagrams and data mapping that align and support the business outcome.

• Experience in end-to-end core banking solutions with the focus of 'Settlement as a product' encompassing CORE banking applications, file movement systems and orchestration schedulers.

• Advanced presentation, communication and visual thinking skills

• Proven experience in delivering results to meet customer expectations

Join us at the forefront of payments

Why Cuscal?
We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits.

Next Step
If you think this role is the right fit for you, we invite you to apply. Let's explore who you are and what drives you. We'd love to share our vision for the future of the payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address.