Responsible Gambling Advisor

ABOUT US

Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty.

We are a Mutuality which means our organisation is owned by its members and we exist to improve the lives of our members.

Mounties Group have over 250,000 members that use our services across a broad range of industry sectors including Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health.

We employ over 1,000 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business. Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC and the ACT.

THE ROLE

We are seeking a passionate and proactive Responsible Gambling Advisor to join our Legal and Risk Office on a permanent full-time basis, based at our Mount Pritchard Head Office.

Reporting to the Senior Manager – Risk, Compliance and Responsible Gambling, this role plays a vital part in implementing Mounties Group's Responsible Gambling (RG) Framework. You will help embed harm minimisation practices, strengthen compliance across all venues, and support our Responsible Gambling Officers (RGOs) and Venue Managers in delivering safe, ethical and compliant gaming environments.

Your work will directly contribute to Mounties Group's community-first commitment and our values-driven approach to responsible gambling.

Your duties will include, but are not limited to:

• Support the implementation and continuous improvement of Mounties Group's Responsible Gambling Framework and related policies
• Monitor and align responsible gambling practices with evolving legislative and regulatory requirements (e.g. ILGA, L&GNSW, and the NSW Roadmap for Gaming Reform)
• Provide day-to-day advisory support to RGOs, Venue Managers, and operational teams on responsible gambling practices and incident management
• Process self-exclusions and patron readmissions in line with approved procedures
• Assist in venue-based compliance reviews, incident register quality control, and harm minimisation initiatives
• Help coordinate responsible gambling audits, reports and dashboards for internal and regulatory use
• Support delivery of Responsible Conduct of Gambling (RCG) and Advanced RCG (ARCG) training and awareness activities
• Develop and maintain communication materials and digital training resources to promote RG awareness among staff and patrons
• Contribute to the preparation of management and Board-level reports, including analysis of RG metrics, incidents, and improvement opportunities
• Collaborate with internal stakeholders and external partners, including GambleAware providers, regulators, and industry associations

ABOUT YOU

To be successful in this role, you will ideally have:

• 2–4 years' experience in compliance, risk, gaming operations or community support roles (hospitality, club, or casino industry experience highly regarded)
• Current RCG and ARCG certification, or ability to obtain
• Solid knowledge of NSW Responsible Gambling requirements and harm minimisation principles
• Strong communication, collaboration, and relationship-building skills
• Experience in training delivery or mentoring operational staff
• High level of integrity, discretion, and professional judgement
• Excellent organisational and analytical skills, with the ability to manage multiple priorities
• Proficiency in Microsoft Office and exposure to GRC's, Power BI, or compliance reporting tools desirable

OUR BENEFITS

• Hybrid work arrangement – 2 days in office per week at Mount Pritchard
• Flexible working options
• Onsite parking
• Discounted fitness memberships and access to a fully equipped gym and pool
• Discounted swimming lessons for employees' children
• Training and professional development opportunities
• Meal card and discounted meals
• Corporate private health insurance discounts
• Employee Assistance Program (EAP)
• Discounts across Mounties Group resorts, allied health services, beauty salons, and more
• Reward and recognition programs – and a genuine opportunity to make a difference in your community

WHY MOUNTIES?

We have over 250,000 members and are listed as one of Australia's top privately owned companies. We are committed to the wellbeing of our members, our employees, and the communities we serve.

GROUP WINNER OF:

• Western Sydney Business Awards – Employer of Choice 2020
• ClubsNSW – Clubs & Community Award for Health and Wellbeing 2020
• ClubsNSW – Clubs & Community Award for Emergency Services 2023

If you're passionate about responsible gambling, community wellbeing, and compliance excellence, and want to join a leader in the industry apply now