Care Coordinator

6 days ago

Penrith Municipality, Australia Link Wentworth Full time $60,000 - $80,000 per year

Join Our Mission

Link Wentworth is a leading not-for-profit community housing provider dedicated to making a tangible difference in people's lives through high-quality social and affordable housing and specialist homelessness services.

The Opportunity

This role is part time (15 hours per week) commencing early November 2025 up to and including 30 June 2026. On Wednesdays, a minimum of 5 hours is required for work in the outreach service. The remaining hours can be flexible between Monday-Friday. In this role, you will join our Specialist Homelessness Services team.

The Care Coordinator is responsible for the delivery of trauma informed, non-medical support to clients and medical practitioners at the 'Drop in Doc' medical outreach service located in Penrith.

The Care Coordinator is also responsible for working with vulnerable clients in navigating/accessing health and other support services.

Critical to this role is the ability to:

  • Collaborate effectively with a multidisciplinary team consisting of health, community and specialised professionals
  • Coordinate the connection of clients with health care, specialist and community support to receive timely access to services, improving health and wellbeing outcomes
  • Provide problem solving strategies to challenges/barriers that may arise during a client's journey
  • Advocate for a client's needs and preferences and be a liaison between health care, specialist and support services to ensure client's voice is heard
  • Build awareness of the 'Drop-in Doc' service

Key Responsibilities

Trauma-Informed Client-Centric Service

  • Conducting brief, trauma-informed intake process to navigate and coordinate immediate needs of the client
  • Advocating for clients' preferences and needs as identified by them
  • Developing a referral process for common services
  • Providing regular reminders for clients upcoming appointments
  • Attending 'Drop-in Doc' clinic in person to support the client to access the clinic and follow up with the relevant treatment/service post appointment

Reporting Requirements and Record-Keeping

  • Providing data and reports as required by Link Wentworth and/or funders to support Link Wentworth in meeting its business and reporting requirements
  • Entering case notes accurately and timely
  • Returning emails/phone calls in accordance with Link Wentworth's Client Charter

What you'll bring

Qualifications and Experience

  • Qualifications in community services is preferred but not essential
  • Experience in working within a community environment
  • Demonstrated communication, interpersonal, problem-solving and critical thinking skills
  • Demonstrated knowledge of health and community resources
  • Demonstrated ability to work in a multi-disciplinary team
  • Thorough understanding of trauma-informed practice and experience supporting vulnerable people through a trauma-informed client-centric framework

Personal Attributes

  • Empathy for and understanding of clients circumstances
  • Excellent organisational and time management skills
  • Flexibility to work within a variety of environments to meet client and organisation needs

If you meet our criteria and you're looking for an essential role supporting clients affected by homelessness, we encourage you to apply

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