Customer Experience Manager

• 508271

• Melbourne (Kulin Nation), VIC, Australia

• Marketing & Communications

• Sales

• Full Time - Permanent

Love sport? Love people? From race days to footy finals, our Customer Experience Team is in the thick of it — hosting, connecting, and growing relationships with our most valued customers. You'll re-engage lapsed players, sign up new ones, and deliver experiences they'll never forget. If you're confident, outgoing and thrive on live sport and racing, this is your chance to step into one of the most exciting customer roles in wagering.

Game to join us?

Drive Growth, Build Relationships, Deliver Experiences

Do you love sport, thrive on people, and get a kick out of making connections? We're looking for a Customer Experience Manager to join our Customer Experience Team — someone confident, outgoing and ready to take ownership of some of our most valued customer relationships.

If you've got the energy to approach new people, the drive to grow connections, and the passion to deliver unforgettable experiences at the biggest racing and sporting events, this is your chance to make your mark.

What You'll Do

• Build and grow your customer book — nurture relationships, re-engage lapsed accounts, and identify rising customers.
• Get out there — from the racetrack to the pub, you'll meet people, talk TAB, and bring them into the experience.
• Host the best days — race meets, footy finals, corporate suites — you'll be on the ground making sure customers feel looked after.
• Work collaboratively with Retail, Events and Customer teams to convert leads, host customers, and bring the brand to life
• Be their go-to — the trusted contact who solves problems, answers questions, and keeps them engaged with the brand.
• Own the relationship — become the trusted point of contact, solving problems, providing support and driving loyalty

What You Bring

• A background in sales, business development, account management, hospitality or customer service.
• Confidence and charisma — you're comfortable approaching strangers and turning a chat into a connection.
• Relationship-building skills and a passion for giving customers a standout experience.
• A genuine love for sport, racing and live events.
• A self-starter mindset — proactive, motivated, and always spotting opportunities.
• Flexibility to work evenings and weekends when the big events are on.
• Knowledge of wagering or racing is a bonus, but not essential.

What you'll get

• A variety of leave types including cultural leave, volunteer leave, flexi leave and 18 weeks' parental leave for all new parents.
• Social clubs, live sport and racing action everywhere you look, staff competitions, awards, and free tickets to events.
• Organised motivational, educational, and informative speakers and sessions.
• Access to a comprehensive health and wellbeing app and our Employee Assistance Program (EAP).
• A dedicated learning platform with cutting edge modules designed to help you consistently upskill and perform at your peak.
• Commitment to Inclusion and Diversity with annual Inclusion Month celebrations and our Gender Affirmation Statement of Support.

About Us

Tabcorp is Australia's leading gambling entertainment company. Our 2500+ team is as diverse as Australia itself. Our people drive the iconic, homegrown, world-class brands TAB, Sky Racing and MAX. As an ASX-listed company, we're proud to shape our industry for the better.

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Now is the time to join Tabcorp We're building a winning culture by bringing our office-based teams together onsite every day. We value flexibility - like adjusting start or finish times or working remotely when required – however we believe being together is key to our success.

We're committed to creating an inclusive workplace where everyone feels valued for their contribution and has a sense of belonging and is treated with respect. As a Tabcorp employee, you will:

• foster a respectful and inclusive working environment within your team;
• support and contribute to initiatives aimed at managing the risk of gender inequality, sexual harassment and other inappropriate behaviour in our workplaces.

We welcome applications from candidates with visible and non-visible disability, or with any workplace accessibility requirements. Please reach out via should you require any accommodations or adjustments to ensure your full participation in our recruitment process.

Tabcorp is a 'Circle Back Initiative' employer – we commit to respond to every applicant.

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