Manager Customer Experience
2 days ago
- Lead Council's Customer Experience strategies, frameworks and projects
- Cultivate a culture of innovation and collaboration across the organisation
- Improve community outcomes in Victoria's most culturally diverse municipality
City of Greater Dandenong
is one of the most diverse communities in Australia, with residents coming from over 150 locations worldwide. This rich cultural diversity enhances a dynamic community built on vibrancy, cohesion, and community spirit.
A great opportunity now exists for a strategic leader to lead and drive Council's customer experience team in this vibrant, positive, and progressive organisation as the
Manager Customer Experience
. Reporting into the Chief Customer and Information Officer this key position in the Customer and Information leadership team, will drive cross functional collaboration across the organisation to drive, customer service and experience, enhance operational efficiency and ensure responsive, community focussed service and measurable success.
The Successful Candidate will:
- Lead the development and implementation of Council's Customer Experience Strategies, frameworks and projects to enhance service delivery and community satisfaction.
- Cultivate a culture of innovation and collaboration across the organisation with customer centricity at the forefront.
- Oversee the design and management of customer channels and touchpoints, including digital, face-to-face, and phone, to ensure seamless and consistent experiences.
- Collaborate with internal and external stakeholders to provide strategic advice to influence organisational strategies and policies for the benefit of the customer.
- Enhance and innovate Council's customer facing digital products and use of data and insights to enhance customer outcomes.
About You
:
To support your success in this role -
- Proven senior leadership experience in customer and digitally orientated fields or equivalent.
- Can lead the adoption of change across a large and complex business model.
- You will possess excellent communication, negotiation, and stakeholder management skills, with the ability to effectively engage and influence stakeholders at all levels.
In return you will be rewarded with a competitive package and the chance to contribute to projects that directly improve the lives of the community in the most culturally diverse municipality in Victoria. You will also be working alongside a team of passionate professionals who are committed to excellence and continuous improvement.
Together, we can build a better future for our community. Join us and be a catalyst for positive change
For a position description or to apply please visit the McArthur website at
, referencing job number
J8513
in the search bar.
For a confidential conversation, please contact
Fiona Bain
on
.
Applications Close: Thursday 20th November 2025.
-
Customer Experience Manager
1 week ago
Melbourne, Victoria, Australia Inchcape Full time $90,000 - $120,000 per yearOur StoryAt Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences and operational efficiency across our supply chain.About the roleReporting to the Retail Centre Manager and based at our Trivett...
-
Customer Experience Manager
1 week ago
Melbourne, Victoria, Australia Bankwest Business Full time $80,000 - $120,000 per yearAbout DoshiiDoshii helps hospitality venues clear their plates by getting their apps and point-of-sale (POS) systems talking to each other. For venues, that means less double-handling, errors, admin and confusion and more time to do what they do best. For their customers, it means a satisfying and seamless experience. Doshii was launched in 2016 and is...
-
Customer Experience Manager
1 week ago
Melbourne, Victoria, Australia TabCorp Holdings Full time $60,000 - $100,000 per yearCustomer Experience Manager508271Melbourne (Kulin Nation), VIC, AustraliaMarketing & CommunicationsSalesFull Time - PermanentLove sport? Love people? From race days to footy finals, our Customer Experience Team is in the thick of it — hosting, connecting, and growing relationships with our most valued customers. You'll re-engage lapsed players, sign up new...
-
Customer Experience Manager
6 days ago
Melbourne, Victoria, Australia Fluidra Group Australia Pty Ltd Full time $80,000 - $120,000 per yearWhy Join Fluidra?We're a global pool and wellness company operating in 45+ countries, with 500+ staff across Australia. At Fluidra, we offer a fun, inclusive, and values-driven culture focused on innovation, growth, and team success.About the roleLead and manage customer service teams to ensure excellent service delivery and continuous improvement, while...
-
Customer Experience Manager
1 week ago
Melbourne, Victoria, Australia TABCORP Full time $60,000 - $100,000 per yearLove sport? Love people? From race days to footy finals, our Customer Experience Team is in the thick of it — hosting, connecting, and growing relationships with our most valued customers. You'll re-engage lapsed players, sign up new ones, and deliver experiences they'll never forget. If you're confident, outgoing and thrive on live sport and racing, this...
-
Customer Experience Manager
2 weeks ago
Melbourne, Victoria, Australia Game4Padel Australia Full time $60,000 - $80,000 per yearCustomer Experience Manager : Brand-New Sports ClubWe're opening the doors toG4P Richmond– a brand-new sporting and social club where people come to play, connect, and have fun.We're looking for aCustomer Experience Managerto lead the team, create an amazing club vibe, and make sure every member and guest leaves with a smile.What you'll do:Build and lead a...
-
Customer Experience Manager
1 week ago
Melbourne, Victoria, Australia InEight Full time $120,000 - $180,000 per yearPosition Summary:The Customer Experience Manager will be responsible for cultivating strategic partnerships with key clients, acting as a trusted advisor to enhance the overall client experience, and ensuring solutions are onboarded, adopted, utilised, and renewed at their maximum potential. The Customer Experience Manager will leverage their deep project...
-
Customer Experience Manager
1 week ago
Melbourne, Victoria, Australia St John Ambulance VIC Full time $90,000 - $120,000 per yearAbout the role We are seeking a Non Emergency Patient Transport - Customer Experience Manager to lead the 24/7 communications and administration team within Transport Services driving a high performance culture focused on safety, efficiency and customer first service. while fostering a collaborative and accountable environmental to deliver operation...
-
Customer Experience
1 week ago
Melbourne, Victoria, Australia Kubota Australia Pty Ltd Full time $60,000 - $80,000 per yearAt Kubota Australia we distribute high value, exceptional quality agriculture, construction and farm machinery, and associated products for sale through our independent dealer network. We also offer consumer and commercial equipment financing to compliment our product offerings. We are a stable, leading global brand aiming to achieve our purposes of 'For...
-
Melbourne, Victoria, Australia YMCA Victoria Full time $124,000 per yearDrive Customer Insights and CX Staregy accross the Y VictoriaHybrid work arrangement; Box Hill Office and Working from Home (WFH)This is a full-time position; Rem from $124k plus supeAbout the Y VictoriaOur Vision is a better tomorrow where all people can belong. With over 5,000 staff and volunteers, we deliver services at more than 150 locations every day,...
