Customer Experience Manager

6 days ago


Melbourne, Victoria, Australia Fluidra Group Australia Pty Ltd Full time $80,000 - $120,000 per year

Why Join Fluidra?

We're a global pool and wellness company operating in 45+ countries, with 500+ staff across Australia. At Fluidra, we offer a fun, inclusive, and values-driven culture focused on innovation, growth, and team success.

About the role

Lead and manage customer service teams to ensure excellent service delivery and continuous improvement, while supporting team development and driving operational success. This role will also involve frequent interstate travel.

What You'll Be Doing

  • Lead and support Consumer Support & Trade Support teams
  • Drive performance through KPIs, coaching, and clear expectations
  • Oversee training programs and team development
  • Set and uphold customer service standards and policies
  • Monitor and improve service via audits, systems and feedback
  • Respond to social media and online customer reviews
  • Handle escalations and implement corrective actions
  • Provide regular reports to Senior Management

What You'll Bring

  • Strong leadership and people management experience
  • Ability to manage remote and onsite teams
  • Great communicator and team motivator
  • Skilled in planning, analysis and problem-solving
  • Experience in customer service operations
  • Industry experience is highly desirable

What's in it for You?

  • Hybrid work + flexible arrangements
  • Competitive salary + bonus scheme
  • Training & career development
  • Paid parental leave + birthday leave
  • EAP, flu shots & wellness support
  • Staff discounts on Fluidra products

Be part of a global brand that values people, performance, and purpose. Apply today



  • Melbourne, Victoria, Australia Inchcape Full time $90,000 - $120,000 per year

    Our StoryAt Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences and operational efficiency across our supply chain.About the roleReporting to the Retail Centre Manager and based at our Trivett...


  • Melbourne, Victoria, Australia McArthur Full time $80,000 - $120,000 per year

    Lead Council's Customer Experience strategies, frameworks and projectsCultivate a culture of innovation and collaboration across the organisationImprove community outcomes in Victoria's most culturally diverse municipalityCity of Greater Dandenongis one of the most diverse communities in Australia, with residents coming from over 150 locations worldwide....


  • Melbourne, Victoria, Australia Bankwest Business Full time $80,000 - $120,000 per year

    About DoshiiDoshii helps hospitality venues clear their plates by getting their apps and point-of-sale (POS) systems talking to each other. For venues, that means less double-handling, errors, admin and confusion and more time to do what they do best. For their customers, it means a satisfying and seamless experience. Doshii was launched in 2016 and is...


  • Melbourne, Victoria, Australia TabCorp Holdings Full time $60,000 - $100,000 per year

    Customer Experience Manager508271Melbourne (Kulin Nation), VIC, AustraliaMarketing & CommunicationsSalesFull Time - PermanentLove sport? Love people? From race days to footy finals, our Customer Experience Team is in the thick of it — hosting, connecting, and growing relationships with our most valued customers. You'll re-engage lapsed players, sign up new...


  • Melbourne, Victoria, Australia TABCORP Full time $60,000 - $100,000 per year

    Love sport? Love people? From race days to footy finals, our Customer Experience Team is in the thick of it — hosting, connecting, and growing relationships with our most valued customers. You'll re-engage lapsed players, sign up new ones, and deliver experiences they'll never forget. If you're confident, outgoing and thrive on live sport and racing, this...


  • Melbourne, Victoria, Australia Game4Padel Australia Full time $60,000 - $80,000 per year

    Customer Experience Manager : Brand-New Sports ClubWe're opening the doors toG4P Richmond– a brand-new sporting and social club where people come to play, connect, and have fun.We're looking for aCustomer Experience Managerto lead the team, create an amazing club vibe, and make sure every member and guest leaves with a smile.What you'll do:Build and lead a...


  • Melbourne, Victoria, Australia InEight Full time $120,000 - $180,000 per year

    Position Summary:The Customer Experience Manager will be responsible for cultivating strategic partnerships with key clients, acting as a trusted advisor to enhance the overall client experience, and ensuring solutions are onboarded, adopted, utilised, and renewed at their maximum potential. The Customer Experience Manager will leverage their deep project...


  • Melbourne, Victoria, Australia St John Ambulance VIC Full time $90,000 - $120,000 per year

    About the role We are seeking a Non Emergency Patient Transport - Customer Experience Manager to lead the 24/7 communications and administration team within Transport Services driving a high performance culture focused on safety, efficiency and customer first service. while fostering a collaborative and accountable environmental to deliver operation...

  • Customer Experience

    1 week ago


    Melbourne, Victoria, Australia Kubota Australia Pty Ltd Full time $60,000 - $80,000 per year

    At Kubota Australia we distribute high value, exceptional quality agriculture, construction and farm machinery, and associated products for sale through our independent dealer network.  We also offer consumer and commercial equipment financing to compliment our product offerings. We are a stable, leading global brand aiming to achieve our purposes of 'For...


  • Melbourne, Victoria, Australia YMCA Victoria Full time $124,000 per year

    Drive Customer Insights and CX Staregy accross the Y VictoriaHybrid work arrangement; Box Hill Office and Working from Home (WFH)This is a full-time position; Rem from $124k plus supeAbout the Y VictoriaOur Vision is a better tomorrow where all people can belong. With over 5,000 staff and volunteers, we deliver services at more than 150 locations every day,...