Current jobs related to Service Desk Manager - Coburg, Victoria - Centorrino Technologies
-
Service Desk Analyst
2 weeks ago
Coburg, Victoria, Australia Centorrino Technologies Full time $104,000 - $130,878 per yearJoin Centorrino Technologies: Innovate, Grow, and Thrive with UsAt Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we're not...
-
Service Desk Analyst
2 weeks ago
Coburg, Victoria, Australia Centorrino Technologies Full time $104,000 - $130,878 per yearJoin Centorrino Technologies: Innovate, Grow, and Thrive with UsAt Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we're not...
-
Sales Operations Manager
5 days ago
Coburg, Victoria, Australia Centorrino Technologies Full time $120,000 - $140,000 per yearJoin Centorrino Technologies: Innovate, Grow, and Thrive with UsAt Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we're not...
-
Sales Operations Manager
5 days ago
Coburg, Victoria, Australia Centorrino Technologies Full time $90,000 - $120,000 per yearJoin Centorrino Technologies: Innovate, Grow, and Thrive with UsAt Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we're not...
-
Unit Manager Workplace Relations
5 days ago
Coburg, Victoria, Australia Public Sector People Full time $120,000 - $180,000 per yearAbout Merri-Bek: Merri-Bek, just a short distance from Melbourne's vibrant CBD, is a dynamic and diverse community committed to sustainability, inclusivity and innovation. Within Council, our People & Safety function is a stable, high-performing team with an excellent reputation across the organisation and a genuine focus on collaborative, values-led...
-
Mental Health Clinician
15 hours ago
Coburg, Victoria, Australia Northern Health Full time $90,000 - $120,000 per yearCompany description: As an organisation we have a clear focus on how we service and partner with our community, including our strategy of helping the community stay well when at home. Our reputation of community minded, inclusive and progressive is matched to none.Job description: Northern Health are seeking applications from motivated and suitably...
-
AOD Specialist Family Violence
5 days ago
Coburg, Victoria, Australia Uniting Vic Full time $90,000 - $105,000 per yearMax term part time roleLocated at CoburgSCHADS Level 6 + salary packagingYour new roleJoin a vital program developed in response to the Royal Commission into Family Violence (Victoria), aimed at strengthening the AOD sector's capacity to identify and respond to family violence. This role supports the implementation of Recommendations 98 and 99 by embedding...
-
Reddy Express Coburg
5 days ago
Coburg, Victoria, Australia OTR Full time $45,000 - $60,000 per yearReq #2244Reddy Express Coburg, 336 Bell (Cnr Sussex Streets), Coburg, Victoria, AustraliaShareJob descriptionPosted Thursday, 11 September 2025, 9:30 amReddy Express - Customer Service RepresentativeOTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express),...
-
Medical Receptionist/Phone Handler
5 days ago
Coburg, Victoria, Australia Coburg Family Medical Centre Full time $25,740 - $34,218 per yearAre you passionate about providing exceptional patient care and administrative support? We are seeking a dedicated and friendly Medical Receptionist/Phone Handler to join our dynamic healthcare team.Key Responsibilities:Greet patients with a warm and welcoming demeanor Schedule appointments and manage patient flow efficiently Answer phone calls and address...
-
Paediatric Occupational Therapist
2 weeks ago
Coburg, Victoria, Australia Banyule Community Health Full time $76,000 - $107,000 per yearPaediatric Occupational Therapist - Multiple vacancies available Join Our Growing Team at Holstep HealthPosition: Paediatric Occupational TherapistLocation: Shepparton locationJob Type: Permanent and full time roles availableFTE: we can list more than one.Salary Range: $76,000 - $107,000 pro-rataBrief Description:Paediatric Occupational Therapist, Shepparton...
Service Desk Manager
2 weeks ago
Join Centorrino Technologies: Innovate, Grow, and Thrive with Us
At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we're not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Manager to join our Small and Medium Business Team in Melbourne.
The Service Desk Manager is a pivotal leadership role within the Small and Medium Business division, responsible for driving the operational success of the Service Desk team while ensuring the consistent delivery of high-quality technical support. This role is designed for a highly motivated individual who thrives in a dynamic environment and brings a hands-on approach to leadership, service delivery, and continuous improvement.
This is an exciting opportunity to join a growing area of the business, deliver results, and develop the team.
Requirements
What you'll do:
- Lead and manage the Service Desk team, building a culture of excellence, best practice, and continuous improvement.
- Monitor service desk queues and inbound calls to ensure SLAs are met, tickets are triaged and resolved promptly, and overdue or idle tickets are addressed quickly
- Act as the escalation point for both technical and customer issues, personally taking ownership of critical or escalated tickets
- Assist with team coverage during high-volume or busy periods to maintain SLA compliance
- Conduct regular 1:1s with team members, providing coaching, feedback, and professional development support, particularly for junior team members
- Identify training needs and drive skill growth across core technologies to strengthen team capability
- Analyse ticket trends and service metrics to identify recurring issues, implement improvements, and align with ITIL best practices
- Ensure service desk documentation, processes, and runbooks remain accurate, up to date, and effective
- Collaborate with other departments to resolve cross-functional issues and deliver better client outcomes
- Prepare and deliver monthly reporting, including insights and updates in client or leadership meetings
- Maintain a strong security focus across all tasks and interactions
What you'll bring:
- 5+ years experience in a Service Desk or IT Support role.
- Proven ability to lead, coach and inspire a team, particularly junior or early-career staff.
- Strong hands-on technical troubleshooting skills across Windows, Microsoft 365, Intune, endpoint support, printers, and common networking issues.
- Familiarity with ITSM tools such as ConnectWise, ServiceNow, or similar platforms.
- Sound understanding of SLA management and service reporting.
- Excellent communication, interpersonal, and conflict resolution skills.
- Ability to manage competing priorities and maintain calm under pressure.
- Excellent communication and presentation skills, with the ability to convey complex information to IT and non-IT stakeholders.
- Detail-oriented with a high level of accuracy and a commitment to meeting tight deadlines.
- Ability to manage ambiguity and adapt to a rapidly changing business environment to prioritise accordingly.
- Strong interpersonal skills, intellectual rigour and curiosity, and ability to work as part of a team in a fast-paced environment.
Benefits
Why You'll Love Working Here:
Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work Here's why:
- Hybrid working (for majority of our roles) with team anchor days to support collaboration.
- Extensive training and development opportunities that enable continual growth as part of your career planning.
- Extensive discounts and benefits to maximise your money.
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.
Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
