Customer Service Officer

1 week ago

Mile End, Australia SMART Full time

Does a Monday to Friday (8.00 am to 4.00 pm) role appeal to you?

Like working in a fun and collaborative, team orientated environment?

Are you a Customer service professional who cares about their customer, brand and, delivering a high level of service?

If you answered 'Yes' to all of the above, we have an opportunity for a dedicated Customer Service Officer to complement the team in Mile End. This is a full-time, fixed term role until the end of September 2025.
- Free lunch once a week and monthly BBQ's.
- Need new tools or parts for your own vehicle? Use your staff discount all year round
- We understand the value of flexibility and use technology and culture to support you and to help you work SMARTER.

**Join the Winner - Best Workplace (MSO) - 2024 Paint & Panel Shop Awards**

Capital SMART is still leading the way in accident repair technology We’re proud of our strong partnerships and growth that continues to be enabled by our 1600 + team members across Australia and New Zealand. We maintain our focus on innovation and seek to positively influence the industry.

Join us and you’ll be provided with uniforms, training, career development, ongoing support, staff discounts, flexible rostering and regular incentive programs.

We have an exciting opportunity for a Customer Service Officer to join the team at Mile End.

You will be the first point of contact for our customers, providing up to date information about their repairs and instilling confidence that the customer has left their car in very capable hands. In addition to that, this role will include (but not be limited to:)

**Role responsibilities**:

- Ensuring the environment is always customer friendly.
- Checking in all customers as they present for their assessment.
- Providing a caring and professional service during all customer interaction
- Managing the customer return to collect vehicle once repairs are completed and addressing any concerns.

**Does this sound like you?**
- Have previous experience in a customer facing, fast paced environment
- Strive to achieve a positive customer experience in every interaction
- Have high attention to detail
- Be organised and has exceptional time management skills
- Build rapport in person as well as over the phone
- Work well in a team

**Benefits**:

- Site initiated incentives, including BBQ lunches, gift cards, team dinners and events, end of year XMAS function, annual cash awards for our best performing individuals and teams.
- Career development and training
- Referral bonus for recommending a friend to work with us - Up to $2000
- Annual performance-based reviews
- Free lunch once a week.
- We promote from within, securing your future.
- Uniforms provided.
- Additional two weeks, paid Emergency service (volunteer)
- More than 60 sites across Australia and New Zealand.
- We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers._
- No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW._

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