Customer Service Officer

2 weeks ago

Mile End, Australia SMART Full time

Does a Monday to Friday (8.00 am to 4.00 pm) role appeal to you?

Like working in a fun and collaborative, team orientated environment?

Are you a Customer service professional who cares about their customer, brand and, delivering a high level of service?

If you answered 'Yes' to all of the above, we have an opportunity for a dedicated Customer Service Officer to complement the team in Mile End. This is a full-time, fixed term role until the end of September 2025.
- Free lunch once a week and monthly BBQ's.
- Need new tools or parts for your own vehicle? Use your staff discount all year round
- We understand the value of flexibility and use technology and culture to support you and to help you work SMARTER.

**Join the Winner - Best Workplace (MSO) - 2024 Paint & Panel Shop Awards**

Capital SMART is still leading the way in accident repair technology We’re proud of our strong partnerships and growth that continues to be enabled by our 1600 + team members across Australia and New Zealand. We maintain our focus on innovation and seek to positively influence the industry.

Join us and you’ll be provided with uniforms, training, career development, ongoing support, staff discounts, flexible rostering and regular incentive programs.

We have an exciting opportunity for a Customer Service Officer to join the team at Mile End.

You will be the first point of contact for our customers, providing up to date information about their repairs and instilling confidence that the customer has left their car in very capable hands. In addition to that, this role will include (but not be limited to:)

**Role responsibilities**:

- Ensuring the environment is always customer friendly.
- Checking in all customers as they present for their assessment.
- Providing a caring and professional service during all customer interaction
- Managing the customer return to collect vehicle once repairs are completed and addressing any concerns.

**Does this sound like you?**
- Have previous experience in a customer facing, fast paced environment
- Strive to achieve a positive customer experience in every interaction
- Have high attention to detail
- Be organised and has exceptional time management skills
- Build rapport in person as well as over the phone
- Work well in a team

**Benefits**:

- Site initiated incentives, including BBQ lunches, gift cards, team dinners and events, end of year XMAS function, annual cash awards for our best performing individuals and teams.
- Career development and training
- Referral bonus for recommending a friend to work with us - Up to $2000
- Annual performance-based reviews
- Free lunch once a week.
- We promote from within, securing your future.
- Uniforms provided.
- Additional two weeks, paid Emergency service (volunteer)
- More than 60 sites across Australia and New Zealand.
- We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers._
- No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW._

Video

  • Customer Service Officer

    2 weeks ago

    Mile End, Australia ACH Group Full time

    **About the Role**: Join the Customer Access Team at Mile End as a full-time Customer Service Officer. We are looking for multiple team members to provide top-tier customer service over the phone, serving as the initial point of contact for both internal and external customers. **What you'll do**: - Provide seamless and solution focused customer service...

  • Customer Service Officer

    2 weeks ago

    Mile End, Australia ACH Group Full time

    **About the Role**: Join the Customer Access Team at Mile End as a full-time Customer Service Officer. We are looking for somebody to provide top-tier customer service over the phone, serving as the initial point of contact for both internal and external customers. **What you'll do**: - Provide seamless and solution focused customer service over the...

  • Customer Service Officer

    7 days ago

    Mile End, Australia Capital SMART Full time

    Be part of a team that invest in its team members and has some fun along the way. - Staff discounts on parts & tools | Uniforms Provided | Monthly celebrations - 12 month maternity leave contract Capital SMART is still leading the way in small to medium accident repair technology! We’re proud of our strong partnerships and growth that continues to be...

  • Customer Service Officer

    1 week ago

    Mile End, South, Australia Adbri Full time $60,000 - $80,000 per year

    The RoleWe have an exciting opportunity for you to take the next step in your career We are looking for a Customer Service Officer to join our dynamic team in the Thebarton concrete order office on a fixed term contract. Join a company that supports and celebrates their employees. Competitive salary within a fantastic team environment.As the Customer Service...

  • Customer Service Officer

    4 days ago

    Mile End, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Client Services Officer

    5 days ago

    Mile End, Australia Clinpath Laboratories Full time

    Permanent Full Time - Friendly, supportive and professional team - Modern office work space, Mile End **About the Opportunity** Do you love talking to people and do you want to be a part of a team helping to make a difference to the lives of others? Well look no further! At Clinpath our Patient Services team are our frontline support team. This team...

  • Customer Service Sales Consultant

    5 days ago

    Mile End, Australia RAA Full time

    **Inbound Sales Contact Centre, no prior call centre experience required**: - **Permanent Full-time positions, Salary of **$65,118.04 plus super****: - **Mile End location with work from home opportunities** **Your new opportunity** An exciting opportunity to join RAA’s local friendly Retail Sales Team. We’re looking for people who want to start...

  • Claims Service Officer

    7 days ago

    Mile End, Australia RAA Full time

    **Join a resilient, high performing call centre team with a fun, inclusive and supportive culture**: - **21**st** October commencement, salary of $60,975 + super + benefits**: - **Full-time roles based at Mile End, WFH possible after probation** **Your new opportunity** The award winning RAA Insurance team has a fabulous opportunity for you to join our...

  • Customer Service Representative

    5 days ago

    Mile End South, Australia Multi-Color Corporation Full time

    **About Multi-Color Corporation (MCC)** MCC is the world's largest label solutions manufacturer. We support many of the world’s most prominent brands, including leading producers of wine & spirits, home & personal care, food & beverage & specialty consumer products. We have 13,000+ employees worldwide with business operations in 100+ plants across 6...

  • Part Time Customer Service and Sales Assistant

    7 days ago

    Mile End, Australia Beacon Lighting Full time

    **Utilise your sales skills and passion for interior design to light up our customers' lives!** - ** Permanent part time customer service and sales role available at our Mile End store**: - ** Comprehensive and ongoing training - no lighting experience needed!**: - ** Job security, performance based profit share incentives, generous team member discounts...