Customer Service Officer

2 weeks ago

Perth, Western Australia Capital Transport Full time $60,000 - $80,000 per year

We are seeking a Customer Service Officer to join our Taxi Trucks department. This is a permanent position that requires a high level of attention to detail, excellent interpersonal and customer service skills, and the ability to work autonomously within a fast-paced team environment.

Capital Transport is Australia's largest, and fastest-growing, courier and taxi truck business. We provide a complete transport and logistics business-to-business (B2B) service.

We are a great place to be part of because we value and celebrate our team members' participation and efforts through a supportive, rewarding and fun culture, with ample opportunity to develop and progress.

Our work environment has:

· Supportive & inclusive culture

· Constant career opportunities

· Onsite secure parking

· Smart Casual Fridays

· Social Club with fun activities each month

· Monthly BBQ & birthday celebrations

Your responsibilities include but are not limited to:

· Ensuring that all telephone calls are always answered promptly and professionally.

· Providing superior customer service to the clients by ensuring all client bookings are taken efficiently and accurately.

· Identifying and resolving any potential delivery issues before they impact the clients and informing them of any delivery issues or delays.

· follow up and resolve any service issues by liaising between the client, sub-contractor and Team

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