Customer Service Officer

3 weeks ago

Perth, Western Australia Department Of Biodiversity, Conservation And Attractions WA Full time
Position No: ZPA3172080
Salary/Level: Level 1, $33.5990 - $38.3136 per hour + 25% casual loading plus 12% Superannuation
Tenure: Casual
Location: Perth Zoo, Western Australia
Customer Service Officers are critical to the delivery of an excellent visitor experience for visitors and guests to Perth Zoo - including but not limited to the front entrance, memberships counter, carousel, retail and reception.
At Perth Zoo, we have adopted Leadership Expectations which provides a common understanding of the mindsets and expected behaviours required of all our employees and the public sector.
In this role, you will demonstrate Personal Leadership to help drive positive change.
The successful applicant will be required to possess or a current and satisfactory National Police Check prior to commencement.
Application Instructions:
To allow the selection panel to make an accurate assessment of your application, please submit the following:

A covering letter.
A written response addressing the six (6) requested criteria below (in no more than three (3) pages).
A current CV, including the details of two referees with one being a recent or current manager/supervisor.

Selection Criteria

A demonstrated understanding of the role of a customer service officer.

Demonstrated passion for and experience in providing excellent customer service.

Willingness to learn new systems and work in a range of different service areas of the Zoo - each with a focus on customer service and customer relationship management.

Demonstrated capacity to work effectively under pressure.
Demonstrated ability to accurately handle cash and use a computerised point of sale system and/or ticketing computer system.

An understanding of occupational, health and safety, equity and diversity principles and practices.

Please click "Apply" and you will be redirected to the WA Government Jobs Board website at https://search.jobs.wa.gov.au/ where you can submit your application online.
For further information about the Zoological Parks Authority, please visit https://perthzoo.wa.gov.au/
For further job-related information, please contact Nick Wood on (08) 9474 0***.
Closing date: Thursday, 21 August 2025 at 12 noon AWST (2pm AEST).
No late or pro forma applications will be accepted.

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