Senior Applications Support Analyst

Who we are

Australian Gas Infrastructure Group (AGIG) owns, operates and invests in infrastructure which delivers gas to more than two million homes and businesses, and is one of the largest gas infrastructure businesses in Australia. AGIG manages over 40,000km of distribution networks, more than 4,300km of transmission pipelines and 60 petajoules of storage capacity. We employ over 500 team members and manage a contractor workforce of approximately 1600, who provide both specialist and operating and maintenance services on AGIG's gas distribution networks.

AGIG is leading the way for the Australian renewable gas sector, and are committed to sustainable gas delivery today, and tomorrow. Our business is actively participating in the energy transition by delivering the natural gas needed today and advancing solutions for the future. Our Net Zero Ambition and emissions reduction targets outline our ongoing dedication to a sustainable energy future. Our Net Zero Ambition is to:

• Achieve net zero emissions in our own operations
• Enable net zero for our customers

About the Opporunity

As the Senior Application Support Analyst, you will be responsible for supporting and enhancing AGIG's Market Systems, collaborating with stakeholders across IT and the business. You will play a key role in transitioning projects into business-as-usual (BAU), optimizing system performance, and supporting continuous improvement of enterprise applications such as SAP ERP/IS-U and CRM.

You will also contribute to key lifecycle planning activities, vendor performance oversight, and the delivery of initiatives that improve system stability and business outcomes.

Please note: This is 6 month fixed term role.

Key Responsibilities

• Collaborate with business stakeholders to understand strategies, processes, and pain points
• Translate business needs into functional and technical solutions
• Work with Business Engagement and Project teams to scope and prioritize system enhancements
• Support configuration, workflows, and customizations within SAP ERP/IS-U, CRM, and related platforms
• Lead the planning and execution of application upgrades and lifecycle management
• Ensure seamless transition of projects into operational support with minimal ongoing cost
• Identify recurring issues and propose process and system optimization initiatives
• Review and contribute to service and solution designs with Enterprise Architects and Service Management
• Assess impacts of new technologies on existing solutions
• Contribute to the development and implementation of AGIG's Application Lifecycle Management framework
• Drive performance of external application vendors and collaborate with internal IT services teams
• Maintain a strong understanding of the AGIG application ecosystem and ensure alignment with architectural best practices

About You

• Tertiary qualification in IT or a related discipline, or equivalent industry experience
• Solid understanding of SDLC, software package integration, and ITSM practices
• Strong grasp of ITIL principles and experience with service management tools
• Minimum of 5 years' experience designing, implementing, and supporting enterprise-level application solutions
• Experience in complex environments supporting business-critical systems
• Broad experience with enterprise platforms including SAP ERP, SAP IS-U, and SAP C4C
• Familiarity with integration tools such as webMethods
• Proven experience working with Application Managed Services Providers (AMSPs)
• Knowledge of application best practices and lifecycle planning
• Experience in the Utilities or related service industry is highly desirable

What We Offer

• We are proud to be recognised as an inclusive employer by Diversity Council Australia, and our commitment to diversity and inclusion has earned us recognition in Join us to be part of a team that values and celebrates differences, ensuring that everyone's voice is heard and respected.
• Dive into a culture and shape a better future with us: Join a team that has dedicated over 1,900 volunteer hours, and raised collectively more than $100,000 through donations, fundraising and our dollar matching program, for causes that are important to them.
• Bonus incentive program
• A range of flexible working arrangements and leave options, including three additional leave days and the option to purchase two weeks of additional leave each year
• Professional Development opportunities to support your career growth
• Wellbeing and Inclusion program including Employee Assistance Program, annual flu vaccinations and access to free annual health checks
• Social activities, community partnership programs and paid volunteer days
• Range of rewards and recognition activities across the company
• Salary Continuance Insurance

AGIG is committed to a workplace that promotes and recognises the diversity of its employees and the broader community that we serve by applying the principles of equity, fairness and transparency. A diverse and inclusive workplace is consistent with achieving AGIG's values of Trust, Accountable, Care and One Team.

Interested in this opportunity but are unsure of meeting all the requirements? If this role excites you, we strongly encourage you to apply - your unique skills and experience could be exactly what we need

We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island peoples, people from culturally diverse backgrounds and people with disabilities.

As part of the recruitment process, candidates will be required to undertake background checks which include reference checks, police check and a pre-employment medical.

Applications Close: 4.00pm, 2nd October 2025