Team Leader IT Services

2 weeks ago


Sydney, New South Wales, Australia Mansell Taylor Consulting Full time $80,000 - $120,000 per year

Join a global organisation and lead a close-knit team of 6-7 Level 2 IT professionals. Based in Macquarie Park, this is a hands-on leadership role where you'll manage workflows, delegate tasks, handle escalations, and help drive service excellence across the business.

You'll be someone who enjoys staying close to the tech, supporting your team with overflow tickets when needed, and fostering a positive, high-performing culture. The environment is fast-paced but friendly, with a strong focus on collaboration and continuous improvement.

What you'll be doing:

  • Provide day-to-day leadership to a team of 6-7 IT support professionals (Level 2)
  • Allocate tickets, manage team workload and local ITSM queues
  • Act as an escalation point for complex issues, ensuring timely resolution
  • Monitor and report on SLA and KPI performance to stakeholders

What we're looking for:

  • Minimum 3 years of IT team leadership experience
  • Strong background in Level 2 support and hands-on technical troubleshooting
  • Knowledge of ITIL, ITSM frameworks, and service management tools
  • Proficiency in Microsoft 365 and general desktop support environments
  • Confident communicator with the ability to influence and engage across the business
  • Calm under pressure with strong organisational skills and a service-first mindset
  • Proven track record in team development, mentoring, and continuous improvement

If you're a technical leader who enjoys empowering teams, solving complex problems, and making a real impact, we'd love to hear from you.



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