Cloud Operations Engineer

About PG Forsta

PG Forsta is a global leader in experience measurement, data analytics, and insights, supporting organizations across industries to better understand and improve the human experiences that matter most. With roots in U.S. healthcare and decades of trusted client partnerships, we combine cutting-edge technology, expert guidance, and deep data insights to help clients identify opportunities, accelerate improvement, and build lasting customer and employee loyalty.

Our success is driven by talented, passionate individuals who value collaboration, continuous learning, and meaningful impact. At PG Forsta, every team member plays a key role in delivering value, shaping our culture, and driving client success.

The Role

We are seeking a Cloud Operations Engineer to provide dedicated operational support and technical leadership for our Australian client, the ABS. This is a pivotal role that ensures compliance with IRAP (Information Security Registered Assessors Program) standards and maintains the reliability, security, and performance of ABS-specific environments.

You will take ownership of day-to-day system operations, troubleshoot and respond to incidents, manage database performance and scaling, and implement updates through a GitOps-based framework. Working closely with both local and international teams, you'll enable secure integrations, improve operational efficiencies, and strengthen Forsta's service delivery to ABS.

This is a Sydney-based position requiring Australian Citizenship due to data access restrictions under IRAP. It plays a critical role in enabling Forsta to meet its contractual and legal obligations in delivering the Forsta Plus Single Tenant service.

Key Responsibilities

·       Compliance & Security: Maintain cloud infrastructure in line with IRAP standards, applying necessary security controls and risk management processes.

·       Incident Management: Lead incident response for ABS environments, escalating as needed and ensuring compliance with local data access restrictions.

·       System Maintenance: Deploy and maintain infrastructure changes using GitOps, ensuring timely updates and stable site performance.

·       Capacity Planning: Monitor system metrics and proactively manage scaling of Azure Kubernetes Services (AKS) and AzureSQL to maintain optimal performance.

·       Client Support: Provide direct, daily operational support to ABS personnel, troubleshoot infrastructure and integration issues, and ensure smooth system configuration.

·       Collaboration: Coordinate with international teams to ensure external systems remain functional during platform updates and to respond to evolving compliance requirements.

Citizenship Requirement

Due to the nature of this role and the sensitivity of government data, Australian Citizenship is a mandatory requirement. The successful candidate must be eligible to obtain and maintain a Baseline or NV1 Australian Government Security Clearance in accordance with IRAP and ABS requirements.

About You

You are a proactive and technically capable Cloud Engineer with deep experience in Azure services and a strong understanding of government-grade compliance requirements. You're solutions-focused, hands-on, and committed to delivering secure, stable systems. You enjoy working collaboratively across teams and geographies, and thrive in a client-facing environment where trust and technical excellence are paramount.

You'll bring:

• 5+ years of experience with Azure Cloud Services, particularly AKS and AzureSQL.
• Demonstrated understanding of IRAP compliance and related data access requirements.
• Experience managing system incidents, performing disaster recovery, and enhancing cloud service performance.
• Proficiency in GitOps-based change management and deployment practices.
• Excellent problem-solving skills and the ability to manage multiple priorities.
• Strong communication and collaboration skills, with a commitment to client service.
• Flexibility to participate in out-of-hours support or coordination with global teams when required.

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