NDIS (SDA) Claim & Account Receivable Officer

Are you ready to make a lasting impact?

Work with a progressive, tenant-focused not-for-profit community housing provider, proudly recognised as one of Australia's largest providers of NDIS Specialist Disability Accommodation (SDA).

This is your opportunity to become part of our expanding organisation, deeply committed to understanding tenant needs and developing purpose-built housing that enhances the quality of life for participants.

What we offer

• Permanent part-time role.
• Supportive team culture, united by our vision and values.
• Salary Packaging options
• City fringe location
• Competitive remuneration
• Opportunities for professional development and growth.

Access 2 Place (A2P), is a Tier 2 not-for-profit disability community housing provider registered to provide Specialist Disability Accommodation under the NDIS. Embracing a tenant-focused approach, we prioritise the unique needs of our tenants, striving to provide housing and tenancy services that align with their individual requirements.

Operating throughout South Australia, our reach extends across metropolitan Adelaide, Kangaroo Island, Port Augusta, Port Pirie, Millicent, Mount Gambier, Whyalla, Murray Bridge and Mount Barker.

Join the team in making a difference in the lives of those living with disabilities by contributing to our tenant-centric and purpose-driven housing initiatives.

The Role

The NDIS (SDA) Claim & Account Receivable Officer will work closely with NDIA, clients, representatives, and key stakeholders to ensure seamless management of SDA funding, claims, and budgets while ensuring accuracy, timeliness in all SDA claims and reconciliation activities.

The role will be responsible for liaising with the NDIA, preparing and managing SDA claims to ensure they are processed efficiently, maintaining accurate payment reconciliations and clear financial reporting including resolving any payment discrepancies and disputes promptly. It also works closely with Finance, Housing & Property Maintenance Teams to ensure all NDIS financial processes comply with organisational and regulatory requirements.

Key Responsibilities

• Manage key stakeholder queries promptly and professionally
• Create, process and lodge weekly and ad-hoc SDA claims and invoices
• Review month-end data, perform reconciliations, identify and resolve issues, and ensure accurate and timely completion of required reports
• Assist with budgeting, forecasting, audits and other financial activities related to NDIS data
• Maintain accurate records, NDIS plans and SDA budgets, ensuring all SDA claims and client budgets are prepared and managed in compliance with the NDIS framework, supported by effective communication with NDIS Support Coordinators and Plan Manager, and timely gathering of required information
• Support the Finance team in meeting compliance, reporting and operational objectives by working collaboratively under the guidance of the General Manager Finance

Person Requirements

Essential

• Previous experience using my NDIS provider portal (PACE), my place provider portal or similar
• Understanding and proven experience of SDA claiming processes, payments, budgets and compliance requirements within the NDIS framework.
• Demonstrated ability to resolve payment discrepancies and handle disputes effectively.
• Understanding of NDIS SDA dwelling enrolment and registration processes.
• Competence in interpreting NDIS plans and funding guidelines.
• Strong administration skills, with experience in maintaining records.
• Excellent data entry and word processing skills.
• Highly proficient in Outlook, Word and Excel.
• A positive and energetic approach to work.
• Exceptional attention to detail and accuracy.
• Strong time management skills, with the ability to manage multiple tasks and prioritise effectively.
• Proven ability to create, develop and maintain relationships with internal and external stakeholders.
• Excellent verbal and written communication skills.
• Proactive attitude towards staying informed about industry updates and regulatory changes.

Desirable

• Knowledge of Chintaro, MYOB or similar systems.

• Current driver's license

• Financial or accounting qualifications

Candidates must have or be willing to obtain prior to employment a relevant NDIS Worker Screening Check and Working with Children Check.

Applications:

Applications require a resume and a covering letter addressing the criteria as outlined (maximum 2 pages).

Apply without delay as screening will commence immediately.

Access 2 Place is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability, First Nations People, and all other diverse backgrounds. Access 2 Place will provide reasonable adjustments for candidates to participate equitably in the recruitment process and upon selection to fulfil the inherent requirements of the role.