Guest Services Assistant | Karratha | 14:7

About the Opportunity  

You will be joining our supportive Operations team to deliver an exceptional guest experience for our residents and guests at our Village based in Karratha. Permanent full-time positions are available on a 14:7 roster with a 8.25 day (two weeks living on site and one week at home for what matters most).

You will manage guest check in / check outs and accommodation bookings, general administration duties, managing the retail space, and most importantly – be the first point of contact and provide an excellent customer service experience for all our residents and guests.

If you're someone who values working within a supportive team, adventure, gaining experience that will boost your career, and a change of pace, we want to hear from you

About the Benefits

• Salary ranging from $65,000 - $75, % Superannuation (paid on all rostered hours) + penalties and allowances
• $7k annual incentive bonus for all local candidates who Drive in, Drive out (paid quarterly – no flights included)
• 8.25 hour work day
• FIFO included for all Perth based candidates (not eligible for incentive bonus)
• All food provided while on site (catering for all preferences / allergies / intolerances)
• Accommodation provided (linen, aircon, bar fridge, TV, en-suite bathroom)
• On-site Facilities (such gyms, hubs, and pools – varies by Village)
• Employee benefits including retailer discounts, reward programs and access to confidential counselling services for you and your family

About You  

• Administration experience, preferably within the hospitality industry
• Experience with accommodation booking systems is highly desirable
• Experience working in high volume, fast paced environments
• Excellent customer service and communication skills 
• Excited to work on 14:7 roster (2 weeks on, one week off)
• A valid Drivers license 
• Unlimited working rights within Australia (ideally for 12 months or more. Sponsorship NOT available at this time)
• Flexibility to work across day / night shift when required 
• Passion and commitment to Safety

What's next?

• Apply now and be ready to complete a video and / or phone interview
• Securely upload relevant pre-employment documents including your relevant certifications and licences 
• Consent to background checking including references and National Police Clearance
• Attend pre-employment medical assessment (to ensure we can keep you safe, we will book this at a location close to you)
• Start your new career and lifestyle with Civeo

About Us  

Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, Civeo has a national footprint of approximately 10,000 rooms across twelve villages in Queensland, New South Wales, and Western Australia. In addition, Civeo also operates approximately 16,500 rooms in client-owned properties in remote regions of Western Australia, South Australia and Queensland.

We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land.    

We're safe, welcoming, and proud to encourage Aboriginal & Torres Strait Islander people to join us.    

 Stay Well. Work Well.  

Primary Duties and Responsibilities

People

• To understand annual personal and company objectives and to take part in the regular appraisal processes to assess performance and provide feedback to management.
• To undertake technical and other training as required, and to attend periodic team and individual meetings as required.
• To work seamlessly with colleagues in Guest Services and to ensure a good communication flow is maintained with other Departments in the Village.
• To always apply safe work practices to contribute to the safety culture at Civeo.

Customers

• To be fully conversant with arrivals and departures on a day to day and week by week basis, preparing information and documentation in advance where required, to ensure efficient, shortest-time check ins and check outs.
• To develop and maintain strong relationships with local representatives of key clients to ensure service levels meet and exceed their expectations.
• To develop a high level of product knowledge of Civeo, the Village, and surrounding areas, and to respond to guests knowledgeably in relation to their queries.
• To ensure that client guest queries are answered or resolved in the shortest possible time in a professional manner.
• To facilitate and maintain a safe environment for our customers.  

Process

§  To accurately process bookings, allocate accommodation and perform check ins/check outs using the accommodation software package.

§  To distribute room keys.

§  To complete daily activity checklists for the shift including (where directed) running reports using the accommodation software package and Microsoft software and carrying out general administration duties.

§  To accept and forward maintenance requests from both clients and housekeeping.

§  To ensure all health, safety, quality and environmental standards are strictly met, ensuring a safe environment for employees, customers, contractors and visitors, and promptly reporting any issues, potential issues or near misses.

• To follow Standard Operating Procedures in all relevant areas and to contribute ideas for improving processes and procedures.

§  To adhere to all security procedures at all times, ensuring the securing of any Company issued items during a shift, such as keys, safety deposit boxes, and confidential files, ensuring any items of a confidential nature are not disclosed.

• To unload and store stock and supplies.
• To use simple IT systems and cash collection systems as necessary.

Finance

• To assist in preparing bills and processing payments in line with client contractual requirements.
• To process payments for walk-in guests, casual lets and other cash or credit card transactions.
• To use the till and EFTPOS and assist in ensuring all floats are accurate at the end of the shift and any discrepancies are resolved.

Other

• Any other required duties appropriate to the scope, nature and seniority of the role.

Knowledge, Skills and Experience

Professional Qualifications

• Ability to read, write and speak proficiently in the English language.

Experience

• Preferably six months' work experience in front office in commercial/hotel accommodation, preferably in the hospitality industry.
• At least two years general office administration.
• Experience in Accommodation Software packages.

Skills

• Knowledge of workplace safety systems and compliance, including responsibilities to self, other persons and property, including the safe operation of plant and equipment and manual handling.
• Proficient in the use of Microsoft Office software.
• Skilled in utilization of point of sale (POS) systems