Senior Solutions Consultant

2 days ago

Sydney, New South Wales, Australia Real Time Full time

Are you a hands-on technical expert who thrives on solving immediate, high-impact problems for customers and sales teams?

This is a rare opportunity to be the foundational technical expert for a globally recognised leader in marketing technology. We are specifically looking for a senior-level practitioner who is:

  • Energised by hands-on troubleshooting and advising, not managing projects.
  • Excited to be the "go-to" expert who unblocks complex deals and solves real customer challenges.
  • Driven by making a tangible, daily impact by bridging complex technology with clear business solutions.

If this sounds like you, you'll be working with cutting-edge marketing automation platforms, APIs, and e-commerce ecosystems in a role with true ownership.

What you'll be doing:

  • You will serve as the indispensable technical subject matter expert, providing hands-on advisement, strategy, and troubleshooting to internal commercial teams and top-tier customers.
  • You will deliver compelling product demonstrations and conduct 1:1 technical assistance, translating complex features into direct business value.
  • You will act as the crucial technical escalation point for critical client issues, providing rapid problem-solving to unblock sales and ensure customer success.
  • You will proactively identify and address knowledge gaps, enabling sales and success teams through targeted technical insights and support.
  • You will be the voice of the customer, sharing direct regional insights with global product teams to influence platform development.

What you'll bring to the team:

  • 3+ years of experience in a hands-on Solutions Consultant, Sales Engineer, or Technical Specialist role, with a strong focus on advisory and troubleshooting.
  • Deep expertise in email marketing platforms or marketing automation solutions (e.g., Klaviyo, SFMC, Braze).
  • Practical, working knowledge of APIs, integrations, and e-commerce platforms like Shopify or WooCommerce.
  • Exceptional communication skills, able to simplify complex technical concepts and advise stakeholders from sales reps to CTOs.
  • A true problem-solver mindset, comfortable with autonomy, asynchronous work, and being the sole technical expert in a region.

The opportunity:

  • Enjoy a flexible, hybrid work model based in a vibrant Sydney CBD office.
  • Join a globally connected team that values autonomy, partnership, and direct impact.
  • Be a foundational hire, shaping the technical future of a major global brand in ANZ.

What's next:

If you're a hands-on technical expert looking for a role with significant direct impact and ownership, APPLY NOW. We are excited to speak with you

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