Senior Solutions Engineer

2 weeks ago

Sydney, New South Wales, Australia Staffbase Full time $80,000 - $120,000 per year
About Staffbase

We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.

Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 750+ employees supports 2,000+ customers—reaching over 16.4 million employees—in transforming their employee experience.
We are proud to be a Unicorn company—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry. Together, we're shaping the future of workplace communication.

We are seeking a motivated and skilled Senior Solutions Engineer to join our growing team in Sydney, Australia. As a Senior Solutions Engineer at Staffbase, you will help design and implement technical solutions for our employee communication and engagement platforms. This role is an excellent opportunity for someone who enjoys working with cutting-edge technology, learning in a fast-paced environment, and collaborating with clients across diverse industries.

What You'll Be Doing

Partner with our Account Executives to deliver engaging demos that showcase the value of the Staffbase platform to prospective customersSupport prospects in identifying the best technical setup for their internal communications needs and help remove technical obstacles to advancing dealsAssist in technical evaluations of the Staffbase platform, learning to provide recommendations for integrations and implementationCollaborate on RFP response documents to highlight the strengths of Staffbase's solutionsWork alongside senior team members during kick-off calls and onboarding to ensure customers are set up for successCoordinate with our post-sales Technical Consultants to support smooth integrations for customersProvide guidance on API usage, architecture recommendations, and basic implementation approaches, with support from senior engineers when necessaryAssist with implementation tasks and technical troubleshooting during onboarding and early stages of adoptionWork closely with the Customer Success Manager and Project Manager to contribute to an excellent onboarding experience for new customersGain product expertise and become a trusted technical resource for customers, focusing on service and relationship building

What You'll Need to Be Successful

4+ years of experience in a related role (SaaS pre-sales, solutions engineering, or technical consulting)A foundational understanding of cloud technologies and the benefits they offer over on-premise solutionsBasic knowledge of web development principles and REST APIs. While full-stack engineering skills aren't required, the ability to experiment with APIs or create simple proofs of concept is a plusFamiliarity with enterprise software concepts and integrations (e.g., SAP, Workday, Single Sign-On, Active Directory) is preferred but not requiredStrong ability to communicate technical concepts clearly to both technical and non-technical audiencesBasic technical skills, including familiarity with HTML/CSS and exposure to at least one programming language (e.g., JavaScript, Java, or PHP)A willingness to learn and grow into troubleshooting integrations or investigating issues using application logs or command-line toolsAwareness of security and compliance topics in SaaS environments is a plusExcellent verbal and written communication skills in EnglishWhat you'll get
Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $2400 AUDGrowth Budget - all employees get a yearly budget for external training of $1600 AUD , and one day off for growth per year (increase to two days in 2nd year) Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during AugustWellbeing - Monthly Wellbeing Allowance $60 AUD, from fitness to mental health, hobbies to relaxationSupport - we're offering support on private health insurance. Parents can get 12 weeks of paid parental leaveHealth - The offices are equipped with fruits, drinks and snacks and ergonomic workplacesVolunteers Day - you'll get one day off per year for supporting a social project. Employee Referral Program - one of your friends is a fit to one of our full-time openings? Refer them and get a referral bonus paid

Please note: this role is open for candidates who currently hold authorization/right to work for any employer in Australia. We are unable to offer sponsorship for this position.

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