ASO4 Housing Officer

South Australian Housing Trust
Job reference:
709317

Location:
5700 - PORT AUGUSTA

Job status:
Long Term Contract

Eligibility:
Open to Everyone

Salary:
$76,561 - $80,256 (ASO4)

Role Status:
Long term contract up to two years.

About The Role
As a Housing Officer, you'll be an important part of a regional team managing public housing tenants. Your focus will be to support and assist customers/tenants by providing tenancy management services, information, referrals and advocacy.

We want someone who is not only skilled and experienced but also shares our values of equity and diversity. We value your unique qualities and how you can contribute to building a workforce that reflects the South Australian community.

What You'll Do

• Work with customers who have experienced significant life challenges or trauma
• Provide housing solutions for vulnerable people experiencing a range of social and economic hardship
• Conduct home visits for vulnerable and complex tenants
• Managing tenancy related debt matters
• Resolving disputes and concerns involving public housing tenancies
• Build positive working relationships with colleagues, stakeholders, and community members.

What You'll Need To Succeed

• Experience in delivering community or human services
• Proven ability to handle complex and sensitive assessments with care and empathy
• Strong skills in managing competing demands and prioritising your workload
• Good problem-solving skills and the confidence to make decisions independently
• Proficient in using digital technology and customer information systems to deliver efficient service
• A good understanding of social and housing challenges faced by underrepresented groups, including Aboriginal people and those living with disabilities
• Qualifications in Community Service, Social Science or Human Services are a plus but not essential

About Us
At the SA Housing Trust we have a clear aim to deliver better housing choices for South Australians. We are committed to supporting people in our community to maintain safe, secure, and affordable housing.

The South Australian Housing Trust is dedicated to working in genuine partnership with Aboriginal and Torres Strait Islander peoples to help close the gap and support equitable outcomes.

Across our offices, we have dedicated staff that are passionate about improving housing opportunities and outcomes, and committed to delivering high-quality services that reflect our values and purpose.

The SA Housing Trust embraces equity, diversity and inclusion in all forms across its workforce and customer base. The Trust recognises there are distinct demographic groups which have long been disadvantaged and that racism, ageism, sexism and other forms of discriminations are problems for our society. As such, the Trust is committed to tackling cultural stereotypes both within and outside of the organisation as well as providing a safe, respectful and inclusive place to work.

To find out more about the SA Housing Trust please click here: Who we are | SA Housing Trust .

What We Offer

• Supportive, energetic team environment.
• Learning and career development opportunities.
• Career progression within SA Housing Trust.
• Pre-tax salary sacrifice options.
• A commitment to individual wellbeing.
• Opportunity to make a difference in the lives of vulnerable South Australian's.

Requirements

• Satisfactory National Police Clearance.
• DHS Working with Children Check (renewed every 5 years).
• Valid Australian Driver's Licence which must be maintained.
• The incumbent in the role is a mandated notifier of child abuse under the Children and Young People (Safety) Act 2017.

How To Apply
To apply, please submit a written application that includes a resume, including a minimum of two references and cover letter (max 2 pages) addressing each of the selection criteria listed below from the role description:

• Demonstrated ability to clarify situations, act impartially, influence and negotiate to effectively mediate conflict, diffuse challenging situations, and devise solutions.
• Demonstrated experience in identifying and responding to risk and vulnerability through assessments, support, advocacy, and appropriate referrals.
• Demonstrated understanding of the cultural requirements and specific housing issues that impact on tenancy outcomes for Aboriginal people and people with a disability.
• Demonstrated ability to prioritise workload and manage competing demands to achieve performance measures.
• Competence in efficiently using digital technology, including mobility devices, customer information systems and cloud-based software applications.

Complete and attach the SA Housing Trust Pre-Employment Declaration.

Applications from Aboriginal and Torres Strait Islander people and current SA Housing Trust Tenants would be welcome.
If you have questions about the role, please contact Jess Harrison on or at .

Applications close:
24/11/2025 6:00 PM

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.