Service Manager

About the role

An exciting opportunity exists for an exceptional Service Manager to lead, support and manage the daily operations of our Service Department at CMI Hino dealership at Derrimut.  We are seeking a hands-on leader who will mentor and motivate the team, always strive to align the CMV values whilst continuously delivering the very best customer service.

With a team of 40 personnel the Service Department handles general service work across two shifts with a mix of retail and warranty work. You will need a flexible approach to working hours as our standard operating hours are 6am to 10.30pm Monday to Friday and every Saturday from 8am until 1pm.

You will be responsible for;

Service Management

• Manage and lead a team of workshop staff in all facets of the day-to-day operations of the service department
• Driving quality effective processes and ensuring manufacturer quality standards are adhered to in the maintenance and repair of all vehicles
• Regularly reviewing and analyzing the utilization of capacity of the service department
• Liaise and work with the invoicing team to ensure the prompt invoicing of all completed jobs in the service department
• Develop and maintain manufacturer relationships
• Ensuring the team deliver constant and honest communication with customers on the status of their repairs
• Conduct regular toolbox meetings
• Actively participate in the OH&S Committee and proactively support safety initiatives throughout the dealership.

Leadership

• Providing direction and support to the service department to achieve objectives and targets
• Coordinating ongoing training, development and product knowledge for all service personnel
• Promoting the managerial responsibility of reporting supervisors and conduct individual performance reviews
• Regularly reviewing operational and financial targets and results and implement appropriate corrective actions
• Work Closely with the CMI Hino Management Team to support and promote dealership objectives and KPIs.
• Uphold and proactively promote the CMV Group culture and values ensuring they guide all activities and direction of the business.

Who should apply for this job?

Anyone who is seeking an opportunity to use their leadership skills and their ability to manage the daily operations of a busy service department by ensuring adherence to process and procedures whilst maintaining the highest levels of customer service and employee engagement.

Demonstrated skills required for the role:

• An energetic and passionate individual focused on customers, people and service excellence
• A driven leader with a strong commitment to safety
• Ability to build & maintain a positive team culture and staff engagement
• Proven track record of operating a profitable service division
• Success in a highly demanding customer focused environment
• Sound mechanical knowledge preferrable with an automotive technician trade certificate

Amazing Employee Benefits

• A generous remuneration package including company vehicle
• Generous parental leave and study leave policies
• Paid volunteering leave when participating in approved volunteering opportunities
• Free on-site barista coffee at the onsite CMI Hino Cafe
• Opportunities to support community partnerships with our Group CMV Foundation
• Become a part of the longstanding and highly successful CMV Group
• Enjoy annual company dinners and picnics
• Improve your wellbeing with CMV care including access to discounted fitness programs
• Discounted Corporate Income and Health Insurance through multiple partners to suit your individual lifestyle.

About the Company

CMI Hino is a well established and successful truck dealership operating from a very modern, well-equipped facility in Melbourne's west. We are a long-term authorised dealer for the full range of Hino Trucks. With continued unprecedented growth in our business, it's an ideal time to join the team  Due to customer demand, a second CMI Hino dealership opened last year in Campbellfield, offering expert parts and service in the region. The CMI Hino brand comes with strong factory backing and we provide excellent in-house training programs, specialised tooling and the opportunity to work with leading edge technology. CMI Hino is a subsidiary of the CMV family-owned group of companies with over 90 years of operation and experience with over 2000 staff nationally.