Revenue Fraud Analyst

Hello. We're Virgin Australia. We're the airline that's always done things a little different. Our way. The Virgin way. We're on a mission to make flying better than 'nice'. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

What you'll be doing:

As a Revenue Fraud Analyst, you'll play a vital role in safeguarding our guests, team members, and brand reputation from fraudulent activity. Using data driven insights, cutting edge technology, and investigative know how, you'll identify and respond to fraud risks across our operations. This role is perfect for someone who thrives in a dynamic, collaborative environment and is driven by integrity and a commitment to doing what's right.

You'll be great in this role if you:

Essential

• Hold a relevant tertiary qualification in Business, Risk Management, Criminology, or a related field
• Are an Accredited Counter Fraud Specialist (ACFS) or Technician (ACFT)
• Have Cifas Counter Fraud or Cyber Academy certification
• Bring 5+ years of experience in fraud analysis, with a focus on payment fraud
• Demonstrate strong analytical and investigative skills
• Communicate effectively and manage stakeholders with confidence
• Have experience conducting fraud investigations
• Possess team leadership and mentoring capabilities
• Work independently while contributing to strategic initiatives
• Understand credit card fraud typologies, including card-not-present (CNP) fraud
• Are familiar with fraud detection platforms such as Accertify or similar tools
• Have knowledge of chargeback processes, card issuer rules, and merchant compliance obligations

Desirable

• Hold a CFE (Certified Fraud Examiner) or similar certification
• Have experience in the airline or travel industry
• Have experience with loyalty program fraud and mechanics
• Understand digital fraud trends and prevention technologies
• Have experience with digital platform fraud prevention
• Possess advanced data analysis and visualisation skills
• Bring project management and change management experience
• Have exposure to machine learning or AI-driven fraud detection models
• Understand AML/KYC regulations and compliance obligations
• Have experience contributing to Suspicious Matter Reports

What you'll get from us:

We're committed to looking after you, with some of the best benefits and conditions in the industry  including (but not limited to):

• Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
• Flexible working arrangements (including work hours and work from home)
• Discounts on travel insurance, car hire, accommodation and experiences worldwide
• Discounted Virgin Australia Lounge membership
• Hospitality, retail, technology, beauty services and wellness discounts
• Wellness support, including the Converge digital wellbeing platform
• A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
• Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules:

We're all individuals. We love that. That's why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQIA+ community, and anyone else who wants to join our family.

Ready to apply? We're ready to hear from you. Apply now.