Administrator, Registry Operations

2 days ago

Australia MUFG Pension & Market Services Full time $60,000 - $90,000 per year
Description
Overview

To provide a high level of front-line customer service to MUFG Corporate Markets clients/Investors/third parties and government agencies.

This includes: 

  1. Professional and courteous handling of all email enquiries and written correspondence received in LMS client email inboxes and workflow systems;
  2. Accurate, efficient and effective processing of email requests as per investor expectations and client service level agreements;
  3. Accurate, efficient and timely processing of all written requests, deceased transmissions and off-market transfers in accordance with ASX Listing Rules;
  4. Validation and processing of investor transactions;
  5. Research and respond to investor enquiries using existing and archived information;
  6. Meeting or exceeding all key performance indicators (KPI's) set for this role;
  7. Validation and processing of investor transactions;
  8. Investigating processing enquiries from internal stakeholders.


Key Accountabilities and main responsibilities

Strategic Focus
  • Accurate and timely processing of all registry and employee email enquiries received in LMS client inboxes 
  • Accurate and timely processing of all written correspondence requests received 
  • Meet all agreed client SLA's targets
  • Supporting LMS Large Holder Group (LHG) with phone contact with nominees/custodians and institutions on record/cut off dates
  • Supporting Investor Research with National Enquiry Log (NEL) management
  • Ensure all transactions are processed within the time frames provided by the ASX Listing Rules or as outlined in Client Service Level Agreements (SLA)
  • Responding to executor/solicitor and broker enquiries 
  • Ensuring CHESS electronic transactions are registered in accordance with ASX and SCH Business Rules


Operational Management
  • Efficient and effective service delivery
  • Accurate and timely processing of all insolvency Proof of Debt and Proxy forms
  • Validation and processing of Estate Administration transactions to ensure critical dates are met and client specific requirements are adhered to
  • Prepare Deceased correspondence
  • Photocopy, filing and faxing shareholder information
  • Supporting with statistic/client reporting
  • Achievement of Enlighten business objectives and efficiency targets
  • Support Operational Services Management with process improvement initiatives
  • Facilitate/participate in team meetings, morning huddles and management meetings as required
  • Effectively coordinate and/or resolve any escalated issues and/or shareholder/ issuer feedback or complaints
  • Prepare documents, correspondence, statements and reports for Investors, Government agencies, internal and external stakeholders
  • Support Estates Administration Team Leader in ensuring that Quality & Assurance targets for Estates Administration are achieved
  • Facilitate/participate in various team, project and management meetings as required


People Leadership
  • Contribute to the Investor Research/Estate Administration team and support other Ops team members as they strive to achieve their service, development and performance goals
  • Contribute to the training of fellow team members when appropriate
  • Assist with investor reception services 
  • Assisting Team leader/ Manager in maintaining day to day activities 


Governance & Risk
  • Adhere to Policies and Procedures
  • Adhere to incident management and reporting guidelines
  • Successful completion of all compliance modules


The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

Experience & Personal Attributes
  • Demonstrated ability to meet deadlines and strong KPI track record
  • Ability to work cohesively with team and independently without supervision
  • Strong focus on service and quality orientation
  • Accuracy and attention to detail
  • Understanding and knowledge of those policies and procedures processes relevant to MUFG Corporate Markets Investor Email and Correspondence service offerings
  • Strong organisational skills
  • Strong oral and written communication skills
  • Strong time management and leadership skills
  • Ensure all team procedures and policies are up to date as required to complete all aspects of processing required within the team Flexibility - able to meet demanding deadlines and work additional hours, including weekends, to meet those deadlines, as required

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