Animal Management Officer

Are you an animal lover and enjoy enhancing the overall well-being of our community, pet owners and their pets? Apply now
About The Team
The City Inspectorate branch is responsible for enforcement of the City's standards and local laws, across building, community, public safety and environmental health compliance to protect safety and amenity for the City's residents and visitors. The Community Compliance business unit is responsible for delivering animal management initiatives to residents including patrols and enforcement, impounding and off leash facilities, pet education, and complaints management, to ensure animals are appropriately cared for and managed in compliance with legislation.

About Your New Role
Animal Management Officers are responsible for undertaking compliance, education and proactive programs within the Community. We provide practical solutions to achieve compliance while enhancing the overall well-being of our community, our pet owners and their pets. Hours range between 6:00am and 6:00pm and you must be willing to work over a 7-day roster. Animal Management Officers participate on the on-call roster, attending to call-outs and emergencies as part of the role.

Position Responsibilities

• Conduct proactive patrols and respond to a variety of Animal based complaints across the City.
• Deliver appropriate and equitable regulatory action such as warnings and infringement notices in a professional manner.
• Impound/seize animals found wandering at large or posing a threat to public safety.
• Participate in Animal Management community awareness and engagement activities such as school presentations, community events and public consultation sessions.

We're Looking For People Who

• Have a genuine interest in people, you are skilled in negotiating positive outcomes in challenging situations and are comfortable handling animals.
• Are passionate about providing an excellent customer service experience. People would describe you as someone who is honest, has high levels of integrity and comes to work each day with a positive 'can do' attitude.
• Are someone who strives to do your best and have a desire to expand your knowledge and skills. You are open to receiving feedback and can provide constructive input on how we can continually improve our processes and service delivery levels.
• Acknowledge that conflict can sometimes arise in the community and have the maturity, experience and commitment to resolve differences in a positive, calm and respectful manner.
• Hold a Certificate IV in Government Investigations or have the equivalent knowledge.
• Hold an unrestricted driver's licence class "C".

Be part of shaping the Gold Coast's future
The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

Benefits
We care about being the most flexible government organisation in Australia and we have a range of benefits to help you create the right balance:

• 9-day fortnight
• Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations
• Personal and professional development courses
• Access to 350+ fitness facilities through Fitness Passport
• 4 free confidential counselling sessions a year for you or an immediate family member
• 1 free nutritionist and financial advice session per year

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. We're committed to creating a diverse workplace and inclusive culture.

How To Apply
For more information, view the position brief by clicking the paperclip icon in the top right corner of this screen.

Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) outlining how your skills, experience and personal attributes would allow you to achieve success in this role.

Documents need to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

Contact Person

Elle Tonks

Contact Number

Closing Date

Friday 12th September 2025

Please note applications for all of our vacancies close at 10.30pm on the listed closing date.
The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.