Claims Services Officer

Claims Services Officer – NSW Workers Compensation

We have an exciting opportunity for Claims Services Officer to join our Team in Sydney. These roles are 12-month contact opportunities.

Position Overview:

• Job Title: Claims Services Officer
• Location: 10 Shelley Street, Sydney 2000
• Salary: $79,500 inclusive of 12% Super
• Work Arrangement: Hybrid role with mix of Work from Home and in Office, (post probation period)
• Shift Patterns: Full-time 37.5 hours per week - Monday to Friday

This is an exciting opportunity for someone who enjoys working in a friendly and busy team environment and would like to enhance their career with a well-respected company.

What you'll do

In this an administrative support role to assist our NSW Workers Compensation claim teams. You will:

• Lodge new personal injury claims and validate details for accuracy
• Gather, investigate, and follow up on additional information to complete lodgements
• Prepare, proof, and send outbound correspondence
• Manage incoming and outgoing claim information, including digital indexing, scanning, and archiving
• Coordinate travel and accommodation for injured workers where required
• Handle complex escalations from business partners
• Review and release claim documentation in line with privacy regulations
• Support the team with general administrative tasks and process improvement initiatives

What you'll bring

You'll thrive in this role if you have a strong eye for detail, a collaborative mindset, and the ability to manage multiple priorities. We're looking for:

• Attention to detail – accuracy in processing and record-keeping
• Strong communication skills – both written and verbal
• Organisation and time management – ability to prioritise and meet deadlines
• Problem-solving ability – thinking critically to find solutions
• Adaptability – resilience in a fast-paced and changing environment
• Experience in administration, business operations, or insurance is highly regarded
• Knowledge of web-based administration systems is a plus

What we can offer you

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

• Salary: $79,500 inclusive of 12% Super
• Leave Benefits – Annual leave, Flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay).
• Hybrid Working: Work where you thrive with our flexible blend of on-site and at home work arrangements.
• Work-Life Balance: Ensure you have the time and support you need to thrive both personally and professionally
• Staff Discounts: Access to exclusive discounts on Suncorp Insurance Brands such as AAMI, Shannons, Apia & more. As well as offers from over 400 top retailers.
• Reward & recognition programs: We celebrate your hard work and achievements
• Career Development: We prioritize your career development, offering ongoing training, growth opportunities, and the support you need to reach your full potential.
• Reputable Employer – National, trusted company with an inclusive and diverse workplace.
• Community Engagement – Involvement in Charity events like Spirit to Cure.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

Why you'll love working with us

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we've had to become even more customer obsessed, innovative and performance driven than ever before. Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we're here. Caring for others, being courageous and doing the right thing underpins everything we do.

Chase the sun, apply online today

At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned. If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation.

Advertised: 12 Aug 2025 AUS Eastern Standard Time

Applications close: 17 Aug 2025 AUS Eastern Standard Time

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