Claims Officer

**Great career progression**:

- **Be a part of an innovative team**:

- **Fantastic staff benefits**

**What you’ll do**

An opportunity has arisen for a Claims Officer - Contract works Material Damage Claims within our Corporate and Specialty Claims Division. This role will see you managing a portfolio of Contract works claims with a view to achieving the most cost effective and timely outcomes and in accordance with the relevant legislation.

To achieve this, your key accountabilities will include:

- Manage a portfolio of Construction works Insurance claims of appropriate complexity, as determined by the Team leader.
- Analyse new claims and determine if the items noted are claimable under the terms of the policy.
- Manage claims from initial assessment to settlement or declinature while assuring best practice process and procedures are maintained.
- Ensure claims are managed within the guidelines and timeframes set out in the relevant legislation.
- Manage the expectations of claimants.
- Liaise with external providers to ensure compliance with timeframes and service level agreements
- Contribute to the development of the Specialty Claims team's aim of providing superior claims service.
- Meet targets for closures, customer service etc as set by management.
- Effective knowledge and use of computer systems

**What you’ll bring**
- At least 2 years of Commercial Claims experience.
- Strong attention to detail.
- Strong communication skills and the ability to build strong working relationships with internal and external stakeholders. You will be committed to improving the customer's experience and delivering high quality solutions within the required timeframes.
- You will have the ability to work well under pressure and prioritise workloads to meet targets.
- You will be a team player with the ability to work autonomously.
- You will be a natural problem solver and be committed to outcomes and results.

**What we can offer you**

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

- **Employee discounts and rewards -**exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- **Study support** - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- **Parental Leave** - All permanent employees who are primary carers are offered 20 weeks parental leave.
- **Wellness** - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

**Why you’ll love working with us**

For over 100 years Suncorp Group has been driven by our guiding Purpose - to build futures and protect what matters. To ensure we deliver on that Purpose, we’ve made a commitment, built on trust, empowerment, and flexibility - to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in insurance, the Suncorp Group family provide our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. We’re excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.

If you're looking for a role where you can make a meaningful impact while working in a dynamic and supportive environment, join Suncorp Group today Your expertise and dedication will help us continue our mission of making a difference in people's lives and communities.

**Advertised**: 13 Dec 2024 AUS Eastern Daylight Time
**Applications close**: 05 Jan 2025 AUS Eastern Daylight Time