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Claims Services Officer
2 weeks ago
**We have an exciting opportunity for Claims Services Officer to join our NSW Workers Compensation Team in Sydney. This is a 6-month opportunity with a start date 27th January 2025.**
**Position Overview**:
- **Job Title**: Claims Services Officer - NSW Workers Compensation
- **Location**: 10 Shelley Street, Sydney 2000
- **Salary**: Pay Band 2
- **Work Arrangement**: Hybrid role with mix of Work from Home and in Office.
- **Shift Patterns**: Full-time 37.5 hours per week - Monday to Friday
This is an exciting opportunity for someone who enjoys working in a friendly and busy team environment and would like to enhance their career with a well-respected division of Suncorp.
**What you’ll do**
- Lodge Personal Injury claims
- Investigate, gather and follow-up additional information to complete the lodgement for Claims
- Validate claim details for lodgement, and refer to business partners
- Manage complex escalations from business partners
- Prepare, proof and despatch outbound correspondence in support of claim lodgement and management
- Manage the request, receipt and dispatch of claim information
**What you’ll bring**
- **Attention to detail** - accurately checking and processing tasks and showing concern for all aspects of the role
- **Change management** - ability to recognise, understand and support need for change and anticipated impact on both the team and self
- **Decisiveness** - ability to make effective decisions in a timely manner and determine what decisions should be referred for leader consideration
- **Planning and organisation skills** - establishing a process to complete tasks (either personal or for others) and allocating appropriate resources in achievement of same
- **Problem solving** - ability to quickly grasp information and/or seek out information, break down problems and situations into simple lists of components, options or alternatives
- **Time Management** - ability to implement the necessary tools and techniques to effectively balance and manage priorities
**What we can offer you**
Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:
- **Competitive Salary Package + Performance based incentives**:
- **Flexible Work Arrangements -**Up to 50% Work from Home, with the rest based out of our offices in Barangaroo in Sydney CBD
- **Employee discounts and rewards -**exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- **Study support** - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- **Parental Leave** - All permanent employees who are primary carers are offered 20 weeks parental leave.
- **Wellness** - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.
It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here
**Our Culture**
At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.
Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.
**Advertised**: 07 Jan 2025 AUS Eastern Daylight Time
**Applications close**: 14 Jan 2025 AUS Eastern Daylight Time
