Team Leader

Brief Description
About Us
Compare the Market – yes, the one with the meerkats – is a high-growth FinTech company on a transformational journey. We are focused on designing, building, and delivering the very best home loan, energy, insurance, and health comparison experience in Australia. Okay, in the world

We are all about Customer first, teamwork, making a difference, and treating the business as our own – without compromise. These values are critical to delivering on our purpose:
"to make a difference in the lives of Australians by simplifying the process of making sound financial decisions".
About The Role
Are you ready to take the next step in your career and lead with impact? Compare the Market is on the hunt for an energetic and driven Team Leader to join our General Insurance Contact Centre team. This role is your opportunity to coach, inspire, and lead a high-performing team of consultants to success, while driving innovative strategies and unlocking new growth opportunities.

Reporting to the GI Contact Centre Manager, you'll collaborate with a passionate group of leaders, focusing on coaching, strategy, and leveraging data-driven insights to deliver exceptional team performance. Whether you're stepping into leadership for the first time or building on prior experience, you'll benefit from industry-leading training and ongoing professional development.

What You'll Do

• Provide hands-on leadership and support to a team of consultants, ensuring they deliver exceptional customer experiences.
• Develop and implement tailored coaching plans to address individual and team development needs.
• Monitor team performance against KPIs and deliver actionable feedback to drive continuous improvement.
• Facilitate regular team huddles and training sessions to share updates, celebrate successes, and address challenges.
• Collaborate with other Team Leaders and managers to develop and execute strategies that align with broader business objectives.
• Manage day-to-day operations, including workload allocation, and ensuring service levels are met.
• Act as a point of escalation for complex customer issues, providing solutions that balance customer and business needs.
• Lead by example, fostering a positive, results-oriented team culture.
• Identify trends or patterns in team performance and work collaboratively to address challenges or leverage opportunities.

What You'll Bring

• A passion for motivating and inspiring others to reach their potential.
• Expertise in sales methodologies and a strong understanding of insurance processes.
• Experience in coaching, mentoring, or leadership within a contact centre or sales environment.
• Ability to analyse performance metrics and translate insights into actionable strategies.
• Exceptional communication and interpersonal skills to build trust and foster collaboration.
• Demonstrated ability to manage competing priorities in a dynamic, fast-paced environment.
• Familiarity with CRM systems, reporting tools, or other data platforms is an advantage.
• A results-driven mindset, with a focus on achieving team goals and business outcomes.
• Previous experience in driving change initiatives or improving team performance is highly regarded.

Our Benefits
At Compare the Market, we offer a dynamic and collaborative work environment where your talents will be recognised and rewarded. You'll have the opportunity to make a meaningful impact and contribute to our continued success. As well as ample opportunities for growth and development, we also provide:

• Vibrant and social community who have annual celebrations, family fun days and regular events.
• Enjoy additional leave days - 'ME' leave and 'Volunteer Day' leave.
• Study support (up to 50% of tuition fees for relevant courses) and professional membership reimbursement.
• Employee discounts on Car, Home, Travel insurance.
• Income protection insurance provided to support you in the event of non-work-related illness or injury.
• Discounts with a broad range of providers, including gym memberships, accommodation, dental care and more.

Interested? We'd love to hear from you

At Compare the Market we're proud to be an Equal Opportunity Employer and we embrace diversity.
This role is available to candidates with unlimited Australian working rights only. Sponsorship is not available.
Compare the Market is committed to protecting your privacy. All applications and personal information are kept confidential and securely stored in line with Australian privacy laws, used only for recruitment purposes, and not shared with third parties outside the Auto and General Holdings Group without your consent.