Outpatient Central Services Manager

The Team:
The Outpatient Central Services team is a dynamic, statewide unit supporting the delivery of efficient, patient-centred outpatient care. As part of the Outpatient Transformation Program, the team streamlines administrative processes, enhances communication with patients, and improves referral and appointment management. Operating from Cambridge Park, they handle thousands of calls and referrals daily, helping reduce missed appointments and freeing up clinical staff to focus on care delivery

The Role:
Provide effective leadership and advice in relation to operational processes, information management and seek to identify opportunities to drive improvements in administrative processes that support the effective and efficient administrative function of the Outpatient Central Services team.

Provide high-level support and advice to the Statewide Outpatient Administration Manager as well as providing leadership, management, advice and support to the administrative and wider team, including ensuring the continuity and conformity of service delivery standards and new administrative support services processes by monitoring outcomes.

You will need to:

• Manage the administrative staff for the Outpatient Central Services team while supporting sound and innovative business processes associated with the workload.
• Undertake periodic review of clerical procedures to ensure innovation and best practices are maintained to provide compliance with legislation, Agency and Department of Health (DoH) policy requirements.
• Develop and implement policies and procedures, in line with agency strategic direction, that relate to the administrative aspects of the Outpatient Central Services. Ensure all data is accurate in accordance with state and national data requirements. Undertake all aspects of the role (including report generation) from all IT systems and phone systems utilised within the Outpatient Central Services.

Note: - Please refer to the Statement of Duties for all the selection criteria of this position to address in your application.

Why Tasmania:
The Department of Health Tasmania oversees various hospitals across the state, including the Royal Hobart Hospital, Launceston General Hospital, Northwest Regional Hospital, and Mersey Community Hospital, as well as district hospitals and ambulance services. Additionally, it provides community health, mental health, and primary healthcare services to the Tasmanian community through more than 300 sites.

Tasmania, Australia's only island state, offers unparalleled natural beauty and a luxurious lifestyle. Pursuing your health career in Tasmania's public health system means building strong connections with colleagues and patients. It also means embracing a lifestyle where you can enjoy extraordinary experiences outside of work while making a significant impact on the community during work.

Details of appointment:
Permanent full time, day worker position, working 76 hours per fortnight, commencing as soon as possible.

• notwithstanding hours to be negotiated with the successful applicant.

Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies.

Salary:
$107,899 to $122,292 per annum. Our Employer 12% superannuation contribution is on top of this amount.

• Salary range is in accordance with Public Sector Unions Wages Agreement 2022.

Benefits available to eligible candidates:

• A range of leave entitlements, including study leave and Professional Development Support.
• Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $13.95 per week per person, or $25.95 for a family.

More information about our Employee Benefits can be found here

Eligibility:
Applicants should note the following criteria are desirable:

• Understanding of contemporary administration practices and technologies, including telephony/call centre solutions

Note: - Please refer to the Application Guide for more information of pre-employment check.

Download the Statement of Duties and any Associated Documents
We encourage you to review the Statement of Duties, Applicant Guide, prior to applying for an overview of the duties, program, selection process and application guidance.

Statement of Duties:

• Outpatient Central Services Manager Band 6 (WORD)

Application Guide:

• Department of Health - Applicant Guide (WORD)

How to apply:
Apply Online. Please click the "Apply" button on this screen to ensure that important questions about you are answered.

You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Statement of Duties. A separate statement addressing the selection criteria in the Statement of Duties is not required.

• Applications from Recruitment agencies will not be accepted for this role

For more information:
Applicants who require further information are encouraged to contact the Contact person for detailed information about the vacancy.

Name: Jo Robertson

Position: Nursing Director - Intermediate Care

Phone number:

Email address:

What it is like working at the Department of Health?
Compassion, Accountability, Respect, Excellent are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania

Make It Tasmania | Move for a great lifestyle

One Health Podcast - Spotify

One Health Podcast - Apple

Tasmanian Health Careers | Tasmanian

Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation. We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.