Insurance Training Specialist

6 days ago

Melbourne, Victoria, Australia Cbus Full time $90,000 - $120,000 per year
About the Role

Key Responsibilities
  • Assist in developing the Insurance Training Strategic Plan and framework
  • Conduct skills and training needs analysis across internal and external teams
  • Maintain and update training materials in line with operational processes and regulations
  • Design and deliver training programs for Case Managers and broader insurance teams
  • Use data from Complaints & Voice of Customer to inform training opportunities
  • Develop training modules and maintain a centralised training library
  • Prepare engaging learning materials, including case studies and simplified regulatory content
  • Deliver training in both face-to-face and virtual formats
  • Assess trainee knowledge and evaluate training effectiveness
  • Provide monthly training reports and maintain documentation
  • Explore the use of AI and insurer-provided materials to enhance training content
About You

Key Selection Criteria
  • Qualifications in learning and development/training (desirable)
  • Advanced knowledge of insurance in superannuation, including underwriting and claims
  • Experience delivering training programs and coaching in varied environments
  • Strong understanding of adult learning principles
  • Proficiency in LMS, e-learning tools, and Microsoft 365
  • Excellent communication, presentation, and stakeholder engagement skills
  • A proactive, customer-focused mindset
About Cbus

We want to hear from you

  • Training Specialist

    1 week ago

    Melbourne, Victoria, Australia Adica Insurance Full time $60,000 - $90,000 per year

    Join the Team at Adica InsuranceWhere people come first and possibilities follow.About the OpportunityWe're looking for a motivated and adaptable Training Specialist to join our team on a 6-month fixed term contract with potential opportunity to move to permanent. This role offers a hybrid working model from our St Kilda Road office in Melbourne.You'll play...

  • Insurance Training Specialist

    6 days ago

    Melbourne, Victoria, Australia Cbus Full time $90,000 - $120,000 per year

    About the Role As part of the Insurance Delivery and Performance team, the Insurance Training Specialist plays a key role in supporting the delivery of high-quality member services through structured, role-based training. This role is responsible for designing and delivering induction programs, ongoing training, and one-on-one coaching for both...

  • Insurance Training Specialist

    1 week ago

    Melbourne, Victoria, Australia CBUS Super Full time $80,000 - $120,000 per year

    About the Role As part of the Insurance Delivery and Performance team, the Insurance Training Specialist plays a key role in supporting the delivery of high-quality member services through structured, role-based training. This role is responsible for designing and delivering induction programs, ongoing training, and one-on-one coaching for both internal...

  • Insurance Training Manager

    6 days ago

    Melbourne, Victoria, Australia Cbus Full time $120,000 - $180,000 per year

    Overview The Insurance Training Manager plays a critical role in supporting the capability and performance of both the Cbus Insurance Operations and Administrator Insurance Operations teams. This role is responsible for designing, delivering, and managing structured, role-based training programs that ensure high-quality member service and compliance with...

  • Insurance Broker

    6 days ago

    Melbourne, Victoria, Australia Unique Insurance Group Full time $60,000 - $80,000 per year

    Looking for a chance to start a career in an exciting, fast paced & professional industry?This opportunity would suit anyone who wishes to build on their Insurance Broking Career. This position has the potential for Career Growth opportunities.Tasks including but not limited to:In bound leadsGenerate QuotesResolving Customer queriesMaking amendments as per...

  • Insurance Specialist

    6 days ago

    Melbourne, Victoria, Australia Australian Retirement Trust Full time $80,000 - $120,000 per year

    An exciting opportunity exists to join our Insurance and Claims team as an Insurance Specialist - Trustee Review. If you're a good fit for this role and live in Brisbane or Melbourne, we'd love you to apply. Why join us?You'll get 14% super as standard, to help your future come alive. Unleash your potential and build a career to be proud of through...

  • Insurance Operations Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Buscojobs Full time

    Join to apply for the Insurance Operations Specialist role at Australian Super2 days ago Be among the first 25 applicants Join to apply for the Insurance Operations Specialist role at Australian Super Get AI-powered advice on this job and more exclusive features.At Australian Super, we truly care about our colleagues.We know work and life are...

  • Insurance Operations Specialist

    3 weeks ago

    Melbourne, Victoria, Australia AustralianSuper Full time

    Join to apply for the Insurance Operations Specialist role at AustralianSuper2 days ago Be among the first 25 applicantsJoin to apply for the Insurance Operations Specialist role at AustralianSuperGet AI-powered advice on this job and more exclusive features.At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's...

  • Insurance Claims Specialist

    2 weeks ago

    Melbourne, Victoria, Australia SS&C Technologies Full time $90,000 - $120,000 per year

    As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...

  • Insurance Solutions Specialist

    2 weeks ago

    Melbourne, Victoria, Australia SS&C Full time $80,000 - $120,000 per year

    As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job...