Team Leader

About Us

Focus ACT is a trusted provider of support to Canberran's living with a disability and has been providing support to our community for over 34 years.

Focus ACT is a leading provider of tailored support services committed to enhancing the lives of our clients. Our services range from Supported Independent Living, Community based supports, Housing, and Coordination of Support Services. We prioritise person-centered care and strive to create a supportive and inclusive environment for both our clients and employees.

Our reason for being is to Support People to Live Their Lives.

About the role

At Focus ACT, our Team Leaders play a pivotal role in engaging with the individuals we support, taking the time to understand their unique goals and needs. This position acts as a crucial link between clients, Disability Support Workers, and Service Managers – ensuring seamless communication and consistent, high-quality support delivery.

As a Team Leader, you'll be the heart of our person-centred approach, working across various residential locations to directly maintain the high service standards delivered to our participants, while coaching and developing a dedicated team of Disability Support Workers.

This role requires you to exercise sound judgment, implement quality control measures and maintain the strong connection between our residential houses and Service Manager while contributing to Focus ACT's strategic initiatives and continuous improvement culture.

About you:

You're an adaptable and proactive leader with genuine passion for supporting people with disabilities to live their lives. You bring experience in disability services, strong leadership capabilities and a commitment to the guiding principles of the NDIS.

You demonstrate our core values:

Empathetic – You genuinely understand each participant's unique needs and perspectives, while supporting your team with compassion and patience.

Engaging – You actively connect with clients to understand their goals and build meaningful relationships with Disability Support Workers under your supervision.

Responsive – You quickly adapt support plans when client needs change and promptly address any concerns raised by your team. You maintain consistent contact with your participants' important people.

Approachable – Participants feel safe to share their thoughts with you, and staff know they can come to you with questions or challenges without judgement.

Positive – You celebrate every participants achievement, no matter how small, and inspire your team to see possibilities instead of limitations.

Ownership – You take accountability for the quality of support each participant receives and ensure your team delivers consistent person-centred care.

Integrity – You maintain strict confidentiality with participant information and model ethical behaviour.

Essential Criteria:

• Demonstrated ability to work independently with general supervision and collaboratively within teams.
• Strong capability to explain procedures and practices clearly to staff members.
• Experience supporting clients in home and community environments.
• Proven ability to monitor workplace procedures and supervise staff effectively.
• Accountability for work quality, timeliness and care of entrusted assets.
• Excellent communication skills that support our diverse client and staff community.
• Flexibility, adaptability and resilience with strong problem-solving skills
• Availability for on-call support outside regular hours when needed.
• Working knowledge of NDIS Code of Conduct and relevant disability legislation.

Job requirements:

• Certificate III in Disability Support (minimum)
• Valid WWVP Registration including NDIS Activities
• National Police Check less than 3 months old (or willingness to obtain one)
• Current Australian Drivers licence
• Own registered vehicle with comprehensive insurance
• Current First Aid and CPR certification
• Strong organisational skills and proficiency with Microsoft Office Suite.

If you wish to be considered, please click on 'apply for this job' and upload your resume and cover letter words max) addressing the selection criteria. Shortlisting will commence immediately.

Focus ACT acknowledges a diverse workplace allows us to provide the best service possible. We encourage applications from all members of the community inclusive of Aboriginal and Torres Strait Islander people, culturally and linguist diverse backgrounds and persons with a disability. Our hiring process is based only on the applicant's experience, qualifications and the inherent requirements of the role.