Case Manager

• Frankston, VIC, Australia, 3199
• Permanent - Full time

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• Position: Permanent, Full Time
• Location: Frankston
• Salary: $88,099 - $94,791 plus superannuation and salary package

The Organisation
The Victorian Aboriginal Child and Community Agency (VACCA) is an Aboriginal Community-Controlled organisation that supports and advocates for the Aboriginal Community and is the largest organisation of its kind in Australia. The VACCA team is committed to the organisation's visions and values, passionately providing support, service and advocacy for our children and other vulnerable members of the community.

Our strength lies with our people.

About The Role
This role will work within the Family Services team to support Aboriginal people and their families who are referred to the Family Services program through several referral pathways, including self-referrals and/or from other community agencies.

The Case Manager role is to create a culturally connected and nurturing environment for families, ensuring Aboriginal culture is integrated into the program. They provide timely and effective family support services, including home visits on a weekly or fortnightly basis, to strengthen parenting skills.

Additionally, they identify cultural needs and offer information about community activities, facilitating family reconnection, when necessary, through referrals to relevant services.

About You

• Commitment and understanding for the values that underpin VACCA' vision and purpose.
• Qualifications in relevant diploma, degree, or equivalent such as Social Work
• Ability to engage and work with families on agreed goals and tasks using a strengths-based approach.
• Time management and using tools effectively to assist with planning and organising even when faced with changing priorities.
• Clear, culturally appropriate, and respectful communication, ensuring consistent messages to clients and community members and other staff.
• Preparation accurate documents and reports e.g. case notes, incident reports, court reports, work report that meet audience needs
• Actively listening, facilitates the resolution of clients' and colleagues' problems in culturally respectful ways.
• Effective and culturally appropriate interpersonal skills e.g. active listening, empathy in all verbal and non-verbal communications.
• Identification of risks in case management/ work practice and implements procedures to minimise/ eliminate negative outcomes and improve practice knowledge.
• Requirements: Valid Police Check, a Working with Children's Check for a paid employee (or willingness to obtain) and a Victorian Driver Licence. Current COVID-19 vaccination (Strongly Recommended)

What We Can Offer You

• A supportive environment that includes comprehensive induction
• The support of regular internal supervision
• Professional development and training opportunities
• Attractive salary packaging to increase your take-home pay
• 17.5% loading on annual leave
• Access to agency vehicles for all work-related travel
• Access to Employee support and wellbeing programs
• Paid parental leave after 12 months of ongoing employment
• Opportunity to work and build connection with the Aboriginal Community and culture
• Fitness Passport - allowing you (and your family) access to any of the facilities available on this program

We strongly encourage Aboriginal and Torres Strait Islanders people to apply
Applications should include a cover letter addressing the key selection criteria and current resume.

We encourage applicants to view the Position Description prior to applying.

Please click below to download the position description for this role.

Family Services Case Manager - Southern-

Application closes by 7th December 2025
We are committed to Aboriginal self-determination and supporting strong, safe, thriving Aboriginal communities and aim to ensure every individual is treated with dignity, honouring all cultural backgrounds, abilities, ethnicities, sexual orientations, gender identities and spiritual beliefs.

VACCA is a child-safe organisation and is committed to ensuring the safety and wellbeing of children and young people with zero tolerance for child abuse. All successful applicants will be required to undertake a National Police Record Check and Working with Children Check prior to commencement of employment and periodically following commencement.

VACCA is an equal opportunity employer and has a smoke-free workplace policy