Experience Product Manager

Work options: Hybrid

Full-time, Continuing position

Based in Melbourne CBD | Hybrid (2 days in-office)

About RMIT Online

RMIT Online is a division of RMIT University, created to provide world-class digital learning at the intersection of business, design and technology. Working with industry thought leaders and experts, we deliver structured, flexible education using the latest digital tools and technologies — helping people gain the skills they need for the future of work.

We're driven by our values — Break New Ground, Pick It Up, Big Impact, and Grow Together — and we're proud to be shaping the next generation of lifelong learners who can confidently navigate the evolving world of work.

About the Role

As the Experience Product Manager, you'll play a key role in shaping an exceptional learner experience and guiding the design and delivery of new non-award products.

You'll map and analyse the product journey, identify opportunities for improvement, and collaborate across product, tech, operations, and learning design teams to embed learner insights into product design, service delivery, and our technology roadmap.

This hands-on role bridges strategy and execution — supporting the Senior Product Manager while leading your own initiatives to ensure that the learner voice is reflected in everything we create and deliver.

What You'll Be Doing

• Map and analyse learner journeys across courses, credentials and delivery modes
• Identify key touchpoints, pain points and opportunities to enhance the student experience
• Translate insights into actionable product, service and technology recommendations
• Collaborate with teams across Tech, Ops, Learning Design, Delivery and Marketing to implement and test improvements
• Partner with Colleges and internal stakeholders to scope, test and deliver new non-award products

About You

You're an experience-focused product manager who thrives on solving complex problems, translating insights into action, and creating meaningful learner experiences. You'll bring:

• A strong background in product management, service design or CX/UX
• Experience mapping and improving learner or customer journeys
• Confidence in producing wireframes and prototypes (Figma or similar)
• The ability to work with qualitative and quantitative insights to inform design and delivery
• Strong collaboration and stakeholder engagement skills
• Familiarity with digital education delivery, learner platforms and support models

You're a clear communicator who can bring the learner voice to life across the business and inspire others to act on it.

How to Apply

Updated resume and the responses to the below questions in your cover letter -

1. What makes you the perfect choice for the Product Manager position at RMIT Online

2. Tell us about your top 2 proudest moments where you drove significant product improvement that resulted in exceptional commercial outcomes

Joining RMIT Online means joining a team that's not just about building courses—it's about building futures. If you're ready to dive in, collaborate with brilliant minds, and leave your mark on the world of online education, we'd love to hear from you.

Bring your creativity, curiosity, and maybe your favourite coffee order—we'll provide the platform to help you shine. Let's create something extraordinary together. Apply now

Applications Close 11pm Tuesday 4th November 2025

The successful candidate will undergo a thorough selection process, including relevant background checks such as reference checks, national police checks, working with children checks, and verification of the Right to Work in Australia. We appreciate your understanding and cooperation as we ensure a safe and compliant workplace.

RMIT is an equal-opportunity employer committed to being a child-safe organization. We are dedicated to attracting, retaining, and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, or age. We strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

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