Trade Waiter

2 weeks ago

Sydney, New South Wales, Australia Haidilao Hot Pot Australia Full time $70,000 - $80,000 per year

Job Overview

The Trade Waiter at Haidilao Hot Pot plays a vital role in delivering exceptional customer service within a premium dining environment, ensuring every guest enjoys a memorable and engaging dining experience.

Duties and Responsibilities:

  • Greeting and seating customers in a professional and friendly manner

  • Presenting menus, taking orders, and providing detailed information about menu items and beverage lists in a professional manner.

· Accurately taking and relaying food and beverage orders to kitchen and bar staff through the POS system.

  • Serving food, beverages, and hot pot ingredients efficiently, ensuring presentation and timeliness meet high standards.Serving food and beverages promptly and efficiently

  • Ensuring customer satisfaction and handling complaints courteously

  • Setting up tables, arranging decorations, with condiments, utensils, and dining maintaining a clean dining area

· Clearing tables promptly, returning used dishes and utensils to the kitchen, and resetting for new guests.

· Monitoring tables to remove empty plates, refill beverages, and proactively attend to customer needs.

  • Coordinating with kitchen staff to ensure accurate and timely service

  • Processing payments and managing reservations

· Upholding Haidilao's premium service culture, including attentive table service, problem-solving, and engaging in customer interaction.

· Opening bottles, pouring beverages, and preparing basic mixed drinks; assisting with wine and beverage service when required.

  • Supporting Following workplace health and safety, hygiene, and service standards

What you'll bring:

  • AQF Certificate III in Hospitality (Restaurant Front of House) or equivalent

  • At least 1 year's experience as a Waiter in a full-service restaurant (Chinese cuisine experience preferred)

  • Strong communication and customer service skills

  • Ability to work efficiently under pressure and as part of a team

Job Type: Full-time

Pay: $70,000.00 – $80,000.00 per year

Work Location: In person

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