Client Manager National

Posting Description:

• We currently have multiple roles available across the newly formed Construction Industry Practice
• Hybrid role servicing a construction portfolio of clients & acting in an advisory capacity to the broader National client base with construction needs
• Highly successful and collaborative team with proven record of success

Client Manager, National (Construction)

An exciting opportunity to join the Construction Industry Practice Group (IPG), the first practice group of its kind to span all of Aon.

A growth Client Segment within Aon Risk Solutions, the Construction IPG specializes in the provision of exceptional Insurance and Risk Management Services to a broad portfolio of construction and contractor related organisations on both an annual and project specific basis.

The Client Manager is responsible for service delivery, advice and bringing all of Aon to mid market clients and is considered a key driver to our long-term growth ambitions in this segment.

This is a hybrid role with the flexibility to work both virtually (up to 2 days a week) and from our Aon Sydney office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

The risks impacting the construction and infrastructure sector are putting pressure on risk capital and human capital. Contractors, owners, developers, engineers, architects, designers, financiers and investors must contend with inflation, higher financing costs, geopolitical concerns, supply chain disruptions, extreme weather, workforce shortages, cyber incidents and a changing regulatory landscape. Meanwhile, investments in manufacturing, infrastructure and the energy transition are fueling demand for new projects.

Meeting demand in this volatile landscape poses significant challenges. Aon helps organisations manage exposure to these interconnected risks and assists clients with their risk capital and human capital needs.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Managing key clients within the construction portfolio
• Providing a high level of client service to enable effective client relationship management
• Providing technical advice to clients in the broader National team that have a specific construction need
• Contributing to the strategic direction of the Construction IPG
• Manage daily client enquiries pertaining to the management of their risk and insurance programs, including claims
• Identifying development opportunities for the portfolio and designing appropriate servicing solutions
• Achieving budgeted revenue for retention, and growth on existing and new business
• Gathering client information to enable renewal negotiations, calculating premiums, binding covers, and preparing invoices and follow-up documentation with clients
• Working with our Client Service Support, Broking, Claims and the wider Aon Global network to deliver optimised outcomes for clients
• Providing mentorship to support staff.

How this opportunity is different

We're a team of authentic and smart individuals focused on providing exceptional value to our clients and our local communities. Meaningful and genuine relationships are at the heart of our business success and we're proud of our positive impact.

Here at Aon, you're always more than just a job title. We encourage and support you to expand your knowledge and grow alongside some of the best people in the business – in Australia and throughout our connected global networks.

Skills and experience that will lead to success

To be successful in this role you will have proven experience and success servicing a portfolio of clients. Key requirements include:

• Strong negotiation and relationship building skills with exceptional communication abilities
• Extensive experience within the insurance market managing a portfolio of clients
• Strong technical understanding of a broad range of insurance products and risk solutions
• Experience working with contractors
• Excellent cross selling abilities
• Experience dealing with local & global insurance markets, including Lloyd's
• A high level of understanding of client profitability
• A keen entrepreneurial spirit and flare for business development
• Exceptional and pro-active client relationship management capabilities, which includes attracting, retaining and growing clients
• Demonstrated competency in Microsoft Word, Excel and Power Point products
• A high degree of resilience and an outcome focused approach.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email