Reservation Manager

About us

Crowne Plaza Melbourne is the perfect destination for your next staycation, family holiday, or romantic escape. At Crowne Plaza Melbourne, you can find big city adventure combined with some well-deserved time to relax. Experience the vibrancy and electric culture for which Melbourne is renowned with central accommodation near Melbourne CBD. Crowne Plaza Melbourne is ideally located on the Yarra River, only steps away from the restaurants and bars of the South Wharf precinct, CBD shopping, and South Melbourne with its popular cafés and markets.

What's the job?

We are currently seeking a Full-Time Reservations Manager to join our team at Crowne Plaza Melbourne. In this role, you will lead the Reservations team, ensuring all bookings are managed efficiently, professionally, and in a timely manner. You will play a key role in maximizing hotel revenue through effective yield management and sales strategies, while collaborating closely with the Front Office and Commercial teams to achieve key business targets and overall hotel goals.

Your day to day

• Lead and oversee the daily operations of the Reservations team, ensuring accuracy, efficiency, and compliance across all booking systems, checklists, and processes.
• Maximize hotel revenue potential by monitoring performance, applying yield and sales strategies, and collaborating closely with the Revenue, Front Office, and Commercial teams.
• Develop, train, and support team members while promoting IHG products and services, maintaining strong product knowledge, and ensuring exceptional service delivery across all reservation channels.

What we need from you

• Demonstrated ability to interact effectively with customers, colleagues, and third parties, reflecting positively on the hotel, the brand, and the company.
• Strong communication skills across phone, email, and face-to-face interactions.
• Proficiency in Microsoft Office and Property Management Systems (PMS).
• Excellent problem-solving, organizational, and time-management abilities.
• Flexible approach to work with the ability to adapt to changing priorities.
• Capability to work across multiple, diverse business units and market segments.
• Bachelor's degree or Diploma in Hotel Administration, Hotel Management, or equivalent.
• Proven leadership skills, fostering a culture of accountability, execution, and high performance.
• Proactive mindset with a strong drive for team results and a track record of achievement.
• Experience in managing multi-stakeholder relationships within complex, fast-changing environments.
• Minimum of 2 years' experience in Front Office, Guest Services, or a related discipline, including supervisory experience, or an equivalent combination of education and experience.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.