Operations Analytics Lead

Bring your authentic and passionate self to this exceptional role #careerswithimpact

Are you an experienced Operations Analytics Lead ready to make an incredible impact? Join our highly engaged and collaborative Member Services & Operations (MSO) team and help shape how we transform complex data into clear, actionable insights, improve processes, and create a more seamless and impactful member experience.

As the trusted expert behind our reporting and analytics capability, you'll lead the development of tools, systems, and insights that empower better decisions. Working closely with senior stakeholders and reporting to the Service Optimisation Manager, you'll connect the dots between complex data and operational excellence.

What You'll Do

• Develop and implement dashboard reporting capability that turn complex data into actionable insights for the MSO team and our Administrator.
• Lead performance analytics to drive continuous improvement, service quality, and process optimisation.
• Ensure system integrity across MSO platforms, maintaining data accuracy and reliability.
• Deliver critical reporting including APRA and ASIC compliance, ensuring accuracy and timeliness.
• Develop financial and operational modelling to support business cases for initiatives.
• Identify trends and opportunities through operational and transactional analysis.
  
  Train and empower the team through self-service reporting capabilities and ongoing knowledge sharing.

What You'll Bring

• Extensive experience in a similar analytics operations lead role, ideally within superannuation or financial services.
• Strong background in handling operational data, incident management and complaint management process.
• Proven ability to develop and manage dashboards and reporting tools (Atlassian, Power BI and Excel)
• Experience in financial modelling, business case analysis, and data interpretation.
• A sharp eye for insights — you know how to translate complex data into meaningful actions.
• Excellent stakeholder engagement and communication skills (verbal, written and presentation).
• Knowledge of Agile methodologies, practices and ways of working.
• Tertiary qualifications in technology, data science, analytics, or a related field (certifications highly regarded).

Ready to lead with insight and purpose? Would love to hear from you — Apply now

Benefits that matter and make a difference for our employees

• Leave for those moments that matter, an additional 6 days of leave at the end of year, up to 6 days paid volunteer leave, gender neutral paid parental leave of 20 weeks, Gender Affirmation leave, reproductive health and wellbeing leave, Cultural and Ceremonial leave. Access your LSL after 3 years, take AL at half pay, and purchase up to 2 weeks additional leave (just to name a few).
• Your professional development matters, up to $5k per year professional development and up to 8 days professional development leave, HESTA scholarships and free access to a range of premium learning tools.
• Your health and wellbeing matters, free annual flu shots and skin checks, incredible social events throughout the year and a comprehensive employee assistance program available 24/7.
• Your financial wellbeing matters, up to 15% super, financial planning support, end of year payment for all Enterprise Agreement-covered employees, incentivised Employee Referral Program and novated lease options.

We celebrate, value and include people of all backgrounds, genders, identities, cultures and abilities. We welcome and support applications from First Nations people, physically, neuro or culturally diverse, LGBTQI+, and people of any age. We are proud to be WGEA accredited as an Employer of Choice for Gender Equity.

We want all candidates to feel safe, included and provided with the best opportunity to thrive, if you require reasonable adjustments during your application or throughout the recruitment process, please reach out to a member of the Talent team and we'll call you to discuss.

Please note: Applications via recruitment agencies will not be accepted for this position.